Poly EncorePro HW710 with a QD connector — the top tier of Poly corded contact centre headsets. The monaural configuration leaves one ear open and weighs 53 g. An extendable 120 to 145 mm boom, leatherette ear cushions and premium nylon composites.

QD connector, an adapter or cable is required

Monaural, one ear stays open

Weight 53 g

Extendable boom 120 to 145 mm

Carrying case in the box

Two-year manufacturer warranty

Poly EncorePro 700 ordering variants we offer
Order code	Model	Wearing	Connector	Extra in the box
8R708AA#ABB	HW710 (this product)	monaural	QD	carrying case
8R707AA#ABB	720	stereo	QD	nothing
783N5AA	715, TAA version	monaural	USB-A	controls on the cable
783M6AA	725, TAA version	stereo	USB-A	controls on the cable

The 700 range is tuned strictly for the voice. The driver is smaller than on the 500 range, 28 mm against 30 mm, and the microphone band narrower, 100 Hz to 6.8 kHz. That is not an omission, it is deliberate: in a contact centre what matters is intelligibility, not music.

Key features

Extendable boom from 120 to 145 mm with 290 degrees of rotation
Quick Disconnect connector for leaving the workstation with one click
Leatherette ear cushions, easier to clean than the foam of the lower ranges
Premium nylon composites in the build
28 mm driver and a noise cancelling microphone, both tuned for the voice
The boom is routed clear of the agent's peripheral vision
SoundGuard hearing protection, sound limited below 118 dBA

Description

The top tier for contact centres

The EncorePro 700 is the summit of the Poly corded contact centre offering. Against the 500 range it adds an extendable boom that adapts to the shape of the face, leatherette ear cushions instead of foam, and a build of premium nylon composites. The boom is additionally routed so that it stays clear of the agent's peripheral vision, which in a full day at a monitor is a difference you notice only after a few hours.

Why it has a smaller driver than the cheaper range

It may look like a mistake, but it is not. The 700 range has a 28 mm driver against 30 mm on the 500 and a narrower microphone band, 100 Hz to 6.8 kHz against 20 Hz to 16 kHz. HP tunes this range strictly for the human voice. A narrower band means less noise and better intelligibility, because nothing that does not help the call is carried. It is not for music or system sounds, though, and that needs saying to the customer upfront.

Four codes, two branches

The HW710 and 720 have a QD connector and need an adapter or cable. The 715 and 725 have a USB-A connector, plug straight into a computer and carry call control on the cable. Code 8R708AA#ABB, that is the HW710, is the only one in the range with a carrying case in the box. Codes 715 and 725 are TAA versions.

Strengths and limits

Strengths

Extendable boom from 120 to 145 mm, adapting to the shape of the face
Leatherette ear cushions, easier to clean and better at shutting out the room
The boom is routed clear of the agent's peripheral vision
Premium nylon composites, a build made for years

Limits and what to tell the customer

Without an adapter or a QD cable the headset is unusable. It must be ordered separately, according to what it plugs into.
The driver is smaller than on the 500 range, 28 mm against 30 mm, and the microphone band narrower. That is deliberate, but it is not for music.
The box holds no adapter and no cable, only the headset and a carrying case.
We do not state platform certification for the QD codes.

⚑ atlantis note

The cable always belongs in the quote, or the customer will call

The most common complaint about QD headsets is not a fault but a missing cable. The customer opens the box and has nothing to plug into. So put an adapter or a cable into every quote that carries a QD code. Ask what it plugs into: a computer means the DA75 or DA85, a desk phone means a QD to plug cable chosen by brand, and both at once means an MDA switch.

The narrower band is an argument, not a shortcoming

When the customer compares specifications and sees that the more expensive 700 range has a smaller driver and a narrower band than the 500, it looks like a step back. Explain that the 700 is tuned strictly for the voice and that a narrower band means less carried noise. If the customer also listens to music or system sounds on the same headset, the 500 range with a USB connector is the better fit.

The extendable boom is worth demonstrating

On paper the difference between a fixed and an extendable boom is ten millimetres, but in practice it means an agent with a different face shape can still position the microphone. On larger deployments lend a unit to try, the argument sells better on the head than in a table.

Who it suits

Recommended deployment
Recommended use	a contact centre headset with excellent noise cancelling for accurate voice interactions and fewer repeats, with all-day comfort and built-in control
Position in the portfolio	corded contact centre headsets, EncorePro 700 range, the top of the three
How it differs from the 500 range	an extendable boom, leatherette ear cushions instead of foam and premium nylon composites; conversely it has a smaller driver and a narrower microphone band, because it is tuned strictly for the voice

Suitable

Key contact centre workplaces where call intelligibility is the main metric and the headset is worn all shift. Environments with higher hygiene demands, where leatherette cushions fit.

Verify

What the headset plugs into and pick the adapter or cable accordingly. Whether agents also listen to audio other than calls on the same headset, in which case the 500 range on USB fits better. Monaural or stereo. Whether the customer needs a carrying case.

Consider another model

EncorePro 500 for a wider band and four wearing styles, EncorePro 300 for a more affordable volume deployment, Savi 7300 for a wireless contact centre, Blackwire 3300 for an ordinary office.

The “Verify” and “Consider another model” cards come from the experience of the atlantis team.

What it connects and how

Computer

By a QD to USB adapter

The headset plugs into a DA75 or DA85 adapter, and that into a USB port. The adapter is not in the box and is ordered separately.

DA75

DA85

DA85-M for Teams

Desk phone

By a QD to plug cable

By phone brand, a QD to 3.5 mm or 2.5 mm plug cable, or an amplifier. Ordered separately as well.

we pick it by the phone

Computer and phone

By an MDA switch

The MDA100, MDA105 and MDA524 switches serve both and the agent moves between them with one button.

MDA100

MDA524

The USB codes are optimised and certified in general for leading virtual meeting providers.

Connection and cable

Poly EncorePro HW710 with QD connection
Item	Value	Note
Connector	QD, Quick Disconnect	an adapter or cable is required, not in the box
Cable length	890 mm	from the headset to the QD connector, the rest of the run is the cable or adapter
Inline controls	none on this version	only codes 715 and 725 with a USB-A connector have them
Platform certification	—	for the USB codes it only points to its own website

Audio and microphone

Poly EncorePro HW710 audio and microphone
Wearing	monaural, model HW710, one ear stays open
Weight	53 g
Speaker	28 mm driver, bandwidth 150 Hz to 6.8 kHz, tuned for the voice
Microphone	noise cancelling, bandwidth 100 Hz to 6.8 kHz
Microphone boom	extendable, length 120 to 145 mm, 290 degrees of rotation, routed clear of peripheral vision
Ear cushions	leatherette, replaceable
Build	premium nylon composites
Hearing protection	SoundGuard, sound limited below 118 dBA
Controls	none on the QD codes
Colour	black

What is in the box

In the box

Headset with a cable terminated in a QD connector
Carrying case

Not included

A QD to USB adapter or a QD to desk phone cable, without which the headset connects to nothing
Spare voice tube, this range has none, the microphone is conventional
Spare ear cushions, leatherette 85R27AA or foam 85R24AA
Poly+ Partner service programme

Order it with the headset

DA85 USB to QD adapter786C7AA

The most common companion to a QD headset at a computer; the Microsoft Teams version is the DA85-M, 786C8AA.

MDA524 QD to USB-A switch8L544AA

For workplaces with a computer and a desk phone at the same time.

EncorePro HW700 leatherette ear cushions85R27AA

Two pieces including mounting plates, a consumable in all-day wearing.

EncorePro HW700 foam ear cushions85R24AA

Two pieces including mounting plates, an alternative to the leatherette ones.

Variants and products in the range

Poly corded contact centre headsets we offer
Range	Tier	What defines it	Purpose
EncorePro 300	entry	light build, QD and USB	volume deployment in a call centre
EncorePro 500	mid	aluminium joints, four wearing styles	shift work with an emphasis on service life
EncorePro 700 ◂ this product	top	extendable boom, leatherette cushions	key workplaces where intelligibility matters
Blackwire 3200 and 3300	office	USB, controls on the cable	an ordinary office, not a call centre
Savi 7300 Office	wireless	DECT with a desk base	a call centre without a cable

What to verify before ordering and deploying

Cable or adapter: required with a QD code, without it the customer cannot connect the headset
What is listened to on the headset: calls only, or other audio too, in which case the 500 range on USB fits better
Configuration: monaural when the agent needs to hear colleagues, stereo when the room needs shutting out
Carrying case: this code is the only one in the range with one in the box
Ear cushions: the 700 range has its own codes, 85R27AA leatherette and 85R24AA foam, not interchangeable with the lower ranges
TAA version: codes 783N5AA and 783M6AA are TAA, codes 8R707AA#ABB and 8R708AA#ABB are not

The atlantis team helps with every point. From picking the adapter by phone, through lending a sample to try, to supplying consumables.

Management and services

Poly Lens: on the USB codes inventory, bulk settings and firmware updates; the QD codes are managed through the attached adapter or switch
Poly+ Partner: local support from an experienced certified team in Czech, by phone, chat, web and video call, priority device replacement in which the manufacturer ships the replacement part the next business day and pays the shipping, all under the terms of the programme and for its whole validity, so care can continue even after the warranty ends
atlantis deployment: designing the headset plus adapter combination for the workplace, lending a sample, bulk configuration and training the agents

Warranty

Standard two-year limited HP Poly warranty. Extended support with expedited replacement is provided by the Poly+ Partner programme.

Frequently asked questions

Can I plug the headset straight into a computer?

No. This code has a QD connector, that is a break-away, not USB. It needs a DA75, DA85 or DA85-M adapter, or an MDA switch. If you want to plug in directly, order code 783N5AA for monaural or 783M6AA for stereo.

Why does the more expensive range have a smaller driver than the 500?

Because it is tuned strictly for the voice. A 28 mm driver and a microphone band of 100 Hz to 6.8 kHz mean less carried noise and better call intelligibility. For listening to music or system sounds the 500 range with a USB connector fits better.

What is the extendable boom for?

It lets the microphone-to-mouth distance be set between 120 and 145 mm, so an agent with a different face shape can adapt it too. The boom is additionally routed so that it stays clear of peripheral vision.

Is a carrying case in the box?

Yes, this code is the only one in the 700 range with a carrying case in the box. The other codes contain the headset alone.

Which ear cushions should I order?

The 700 range has its own codes, leatherette 85R27AA and foam 85R24AA, both in pairs including mounting plates. They are not interchangeable with the cushions of the lower EncorePro ranges.

Manufacturer: Poly (Plantronics)
Weight: 0.06 kg
Headset type: Cable
A headset designed for: Desk phone, Mobile phone, Computer, Tablet
Connector type: QD
Structural design: Monaural (one ear)
Way of wearing: Head clip
Speaker frequency range (Hz) - minimum: 150
Speaker frequency range (Hz) - maximum: 6800
Microphone type: Directional microphone (Noise Canceling)
Microphone boom length: Long
Microphone arm mobility: Rotates 270°
Material of the earrings: Foam earpad

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