Jabra Engage 50 II, (Engage 50 II Link) USB C/A, U

Jabra Engage 50 II — a corded USB headset for contact centres, mono or stereo, with three microphones, a busylight on the headset and an optional detachable Engage 50 II Link control unit.

Wearing style, connector, platform and whether the Engage 50 II Link control unit is included are all fixed by the order code. Versions without the Link exist as UC only; the Microsoft Teams versions always come with the Link. We will confirm at the order exactly what is in the box with the USB-C/A version.

Key features

• 3 MEMS microphones with a sensitivity of -26 dBFS/Pa

• Busylight on the headset that lights up automatically during a call

• Call bandwidth 100 Hz to 14 kHz, music 50 Hz to 20 kHz

• 20 mm speaker, max. input power 30 mW

• Jabra SafeTone 2.0 and PeakStop 105 hearing protection

• The mono headset weighs 45 g, 132 g with the Engage 50 II Link

Strengths and limits

Who it suits

The "Verify" and "Consider another model" cards come from the experience of the atlantis team.

Platforms and connection

Audio, microphones and build

What is in the box

Order alongside

Variants and the product range

What to check before ordering and deploying

1. Wearing style: mono with a T-bar or stereo, fixed by the order code

2. Platform: MS for Microsoft Teams or UC, fixed by the order code

3. Link: without the Link UC branch only; for Teams always a code with the Link

4. Connector: USB-A, USB-C or USB-C/A to match the computer ports

5. Integration: call control for Amazon Connect, Genesys Cloud CX and NICE CXone goes through the Link

6. Cable length: 1.2 m, 1.6 m or 2.4 m depending on the code, confirmed at the order

7. Extension: an extension cable cannot be used with the Engage 50 II Link

8. Noise: no ANC, noise around the agent is damped by passive isolation only

9. Consumables: cushions 14101-84 and 14101-85 are shared with the Engage 40

The atlantis team will help with every point. With the Engage 50 II the usual questions are MS against UC and whether the agent needs the Link. Both are settled fastest on a sample, which we will lend.

Management and services

• Jabra Direct: the manufacturer's free application for Windows and macOS. It updates firmware, adjusts device settings such as sidetone or hearing protection, and handles call control in softphones.

• Jabra Plus: cloud management of Jabra devices for IT, that is scheduled bulk firmware updates, configuration, status monitoring and inventory. Support and the scope of management differ by model, so check both with us for the specific device and deployment.

atlantis services for partners

atlantis is a direct importer and distributor, and we supply through a network of specialist partners. The services below are therefore offered to the partner, not to the end customer. The partner sets the scope, according to their own capacity and skills, from a consultation alone to taking on the whole deployment.

• Before the decision: a consultation on the model and the order code and a comparison of the suitable variants. We base the recommendation on the user's role, because a contact centre agent, a manager on the move and a shared workstation each need a different headset. We arrange a sample to try so the customer can check comfort, audio and range before ordering for a whole team.

• Deployment and configuration: bulk settings and management of the headsets, connection to the communication environment, and advice on linking third-party software and hardware.

• Training and documentation: training prepared to match the user's role, plus preparation of the user documentation.

• Service and support after the sale: our certified team in Czech, available to the partner throughout the equipment's life. We handle a warranty claim with the manufacturer on the partner's behalf.

Warranty

The standard Jabra warranty on this product is 3 years from the date of purchase.

FAQ