Yealink PrimeCare service PC-MVCELR 2Year

PrimeCare is the Yealink service programme for video solutions. It is sold by a certified service partner, bought for 2 to 5 years according to the size class of the host device, and it includes advance hardware replacement, with the replacement unit dispatched the next business day from local European service stock.

What the programme covers

• Priority support with escalation within business hours

• Dedicated Yealink engineers

• Advance hardware replacement, the replacement unit is dispatched the next business day from local European service stock

• The YMCS Room Professional package for the licence period

• Software updates

• Round-the-clock access to the Yealink Online Support Center

• Equivalent hardware warranty coverage while the programme is active

Who the programme is for

PrimeCare is a programme for certified service partners on Yealink video solutions. Only a certified service partner may rebrand it, embed it in its own service and resell it to the end customer.

That is where the programme differs from AMS, which the end customer buys for one specific unit. With PrimeCare the route to the end customer therefore runs through a certified service partner.

How long it runs and when it starts

Licence validity starts from the purchase date and includes an additional two-month buffer that covers the gap between purchase and deployment. MS Video products carry a two-year hardware warranty by default, and while PrimeCare is active the customer is entitled to equivalent hardware warranty coverage.

The total warranty period for MS Video products cannot exceed five years.

Licence activation

The licence is bound to the serial number of the host device. The benefits of the programme, that is warranty and support, switch on only after the licence has been successfully bound to the hardware.

• The licence is bound to the hardware by its serial number

• The programme SKU must match the host model

• Compatible accessories can be bound under the same licence using their serial numbers

• Until the licence is bound, the benefits of the programme do not run

Size classes and where the models belong

The programme is ordered by size class. The table shows which model belongs to which class.

PrimeCare is not sold for the MeetingDisplay range yet. For the other classes the order codes are in the table below; for the ProAV class we do not carry codes at the moment, so get in touch if a project needs them.

The class is set by the host device model, not by the size of the room or the number of people. The words Small, Medium, Large and Extra Large are part of the class name and the list of models.

Where the programme is available

The programme is available in the United States, Canada, EU countries, the United Kingdom, Australia and New Zealand. Additional regions will be enabled in the upcoming months.

AMS or PrimeCare

There are two programmes for Yealink devices and a customer buys one of them. AMS is the basic warranty extension, PrimeCare is the full service programme that also covers replacement speed, support and management.

Order codes

The programme is ordered as a separate code by size class and length. The table lists the codes for 2, 3, 4 and 5 years.

Management and services

• Management follows the platform: in native mode the device is managed from the administration of the platform the room runs.

• Yealink Management Cloud Service (YMCS): cloud management of Yealink devices, that is bulk firmware updates, status monitoring and alerts. Support and the scope of management differ by model and licence, so check both with us for the specific device and system.

atlantis services for partners

atlantis is a direct importer and distributor, and we deliver projects through a network of specialist partners. The services below are therefore offered to the partner, not to the end customer. The partner sets the scope. On one project we take on the whole delivery, on another we cover just the part the partner currently lacks capacity or specialisation for, and on a third the partner manages alone and uses us only for a consultation.

• Before the decision: a consultation on choosing the system and a comparison of the suitable options. The recommendation is built on the size and the character of the room, that is light, acoustics, shape, seating layout and furnishing, then on headcount and on how meetings are actually run there. We offer a live demonstration at our premises, which the partner can bring their customer to, and where it is warranted a test installation, that is a proof of concept.

• Delivery and installation: transport, professional mounting and the work that goes with it, that is cabling, installation material, brackets and room alterations. We handle the installation in full, or support the partner's own team where needed.

• Network readiness and security: we advise on preparing the network for the demands of two-way real-time video, that is throughput, latency and traffic prioritisation, and on securing the communication.

• Configuration and integration: setting up the communication platform and the room account, connecting to the network, and advice on linking and integrating third-party software and hardware.

• Training and documentation: training prepared to match the user's role, that is one thing for room users and another for administrators, plus preparation of both project and user documentation.

• Service and support after the sale: our certified team in Czech, available to the partner throughout the equipment's life. We handle a warranty claim with the manufacturer on the partner's behalf.

Warranty

The standard warranty on Yealink products is 24 months. On top of it we offer two different things that are easy to confuse.

FAQ