Yealink extended warranty - CTP25-AMS-2Year

AMS, Assurance Maintenance Services is the Yealink extended warranty. It is bought for one specific device for 1 to 3 years, it follows on from the free warranty period, and the remedy is replacement of the faulty unit with a new one.

What the programme covers

• Replacement of the faulty unit with a new one

• Claim handling through the manufacturer's AMS system

• Updates, patches, bug fixes and software replacement

• Extension of the warranty period beyond the free period included with the device

How long it runs and when it starts

The free AMS warranty period is included with the device and runs from the date of purchase. The extension is bought on a yearly basis, for 1 to 3 years, and starts on the first day after the free period ends. It is bought consecutively, so no gap opens up between the two periods.

The standard warranty on Yealink products purchased within the European Union excluding Portugal and Spain is 24 months across all categories and runs from the date of purchase. For Microsoft Teams video products the cap on the total warranty period is five years.

How a claim is made

A claim is raised in the AMS system at https://ams.yealink.com/, and for personal devices also through https://ticket.yealink.com/.

• How it runs: the claim is raised in the AMS system, the faulty unit goes to the distributor once the RMA is approved, and the replacement comes back.

• The turnaround is confirmed with each claim and depends on the availability of the replacement unit.

• Shipping: the customer pays for sending the faulty unit to the distributor, the distributor pays for sending the replacement back.

Buying rules

• From 1 July 2026 the extension can no longer be bought or activated for a device whose warranty has expired.

• For video and Teams products the buying window is 6 years from the product buying date.

• For phones the extension can be bought while the original warranty is still running.

• First-time purchase carries a 5% discount for 2 years and a 10% discount for 3 years.

What the programme does not cover

• Failure to follow the operating instructions

• Unauthorised modification of the device

• Abuse, misuse and negligence

• Acts of third parties, force majeure, accident, fire, lightning and power surges

AMS or PrimeCare

There are two programmes for Yealink devices and a customer buys one of them. AMS is the basic warranty extension, PrimeCare is the full service programme that also covers replacement speed, support and management.

Order codes

The extension is ordered as a separate code, one for each device and length. The table lists the codes for 1, 2 and 3 years.

Management and services

• Management follows the platform: in native mode the device is managed from the administration of the platform the room runs.

• Yealink Management Cloud Service (YMCS): cloud management of Yealink devices, that is bulk firmware updates, status monitoring and alerts. Support and the scope of management differ by model and licence, so check both with us for the specific device and system.

atlantis services for partners

atlantis is a direct importer and distributor, and we deliver projects through a network of specialist partners. The services below are therefore offered to the partner, not to the end customer. The partner sets the scope. On one project we take on the whole delivery, on another we cover just the part the partner currently lacks capacity or specialisation for, and on a third the partner manages alone and uses us only for a consultation.

• Before the decision: a consultation on choosing the system and a comparison of the suitable options. The recommendation is built on the size and the character of the room, that is light, acoustics, shape, seating layout and furnishing, then on headcount and on how meetings are actually run there. We offer a live demonstration at our premises, which the partner can bring their customer to, and where it is warranted a test installation, that is a proof of concept.

• Delivery and installation: transport, professional mounting and the work that goes with it, that is cabling, installation material, brackets and room alterations. We handle the installation in full, or support the partner's own team where needed.

• Network readiness and security: we advise on preparing the network for the demands of two-way real-time video, that is throughput, latency and traffic prioritisation, and on securing the communication.

• Configuration and integration: setting up the communication platform and the room account, connecting to the network, and advice on linking and integrating third-party software and hardware.

• Training and documentation: training prepared to match the user's role, that is one thing for room users and another for administrators, plus preparation of both project and user documentation.

• Service and support after the sale: our certified team in Czech, available to the partner throughout the equipment's life. We handle a warranty claim with the manufacturer on the partner's behalf.

Warranty

The standard warranty on Yealink products is 24 months. On top of it we offer two different things that are easy to confuse.

FAQ