Partner Poly+ 1 year, Studio E60 Smart Camera 4K
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Poly+ Partner for kamera Poly Studio E60, 1 year — A service programme with certified partner support and expedited device replacement for kamera Poly Studio E60 for 1 year.
Order code U86LFPV
Covered device kamera Poly Studio E60
Coverage 1 year
Support delivered by a certified partner
Activated in Poly Lens
What the programme includes
Technical support by phone, chat, web and video call
Local support in Czech or English from certified engineers
Expedited device replacement, with the manufacturer shipping the replacement part on the next business day and paying the freight
The replacement part carries its own 90-day warranty
Access to software updates and upgrades at no extra charge
Selected premium Poly Lens features that are not in the free version
What the programme does not include
We state this deliberately, because it is a common source of misunderstanding during a claim:
Configuration support and advice on device settings
Extending functionality beyond restoring operation
On-site technician dispatch, which is ordered separately
Installation and training, which is a supplier service rather than a manufacturer programme
When it pays off
The deciding factor is what an outage costs. On a camera the outage is immediately visible to the far end. The room can still be heard but not seen, and for a meeting with a party outside the company that means a postponed date.
The second criterion is distance. For branch offices without their own IT, expedited replacement with freight paid by the manufacturer is far cheaper than a technician visit.
The third is quantity. From a handful of devices upwards it pays to have one consistent support regime, because it simplifies both asset records and the claims process.
How it works in practice
The programme is activated in Poly Lens. The customer signs in, enters the activation key and assigns the licence to a specific device in their inventory. Only then are the service entitlement and the premium features enabled.
We recommend ordering the programme together with the device, which aligns the coverage period and the records and avoids extra administration. If the customer already has the device and the programme is missing, contact us and we will check whether it can be added.
In a claim the faulty unit must be returned within 10 business days of the replacement arriving, otherwise the manufacturer invoices it at list price.
Relation to the manufacturer warranty
Care for the device beyond the warranty
The programme adds expedited replacement, local support in your own language and selected premium Poly Lens features on top of the manufacturer warranty. It does not change the warranty term itself, it provides these services for its own term.
On the kamera Poly Studio E60 the programme runs alongside the one-year standard warranty. Without an active programme, once the warranty ends the cost of repair or replacement falls to the customer. Care can continue beyond the warranty where the programme can be renewed for the device in question. We are happy to confirm the terms and the periods available.
What expedited replacement means
Where a standard warranty resolves a fault by repair or replacement, the programme offers dispatch of a replacement part on the next business day under the service terms. The manufacturer pays the freight.
⚑ atlantis note
Order it with the device
Always offer the programme in the same order as the device. Adding it later is administratively harder and may not be possible.
Scope
A camera is usually permanently mounted, often above a display or on the ceiling. Replacing one therefore means work on site as well, which makes having a replacement quickly all the more worthwhile. The programme is tied to one specific device and its order code, a different model uses a different programme code.
Frequently asked questions
Is it a warranty extension?
The programme does not change the warranty term, that is set by the manufacturer. It does extend the period during which the customer is entitled to expedited device replacement and to support, because those run for its whole term, and ordering it for a further term keeps them running after the warranty ends. On the kamera Poly Studio E60 the programme runs alongside the one-year standard warranty, so the benefit is the expedited replacement and support on top. For a longer period choose the multi-year variant or renew the programme.
Can the programme continue after the warranty ends?
Yes. The programme is bought for a term and can be ordered for a further one. A device can therefore keep expedited replacement and support in years when the standard warranty no longer runs. We are happy to confirm the renewal terms for a specific device.
What is the latest point to order the programme?
We recommend ordering it together with the device. If the customer already has the device, contact us and we will check whether it can be added.
What if the customer has no programme?
A device fault is handled under the standard manufacturer warranty, that is without our extended support and without expedited replacement with freight paid by the manufacturer. Once the warranty ends, the cost of repair or replacement falls to the customer.
Who will I be talking to?
A certified engineer, in Czech or English. Cases that need the manufacturer are escalated and managed on your behalf.
- Manufacturer
- Poly HP
- Weight
- 0.01 kg
- Accessory type
- Service program
No attachments available.
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