Poly+ 1 year, CCX 500

Poly+ is the HP service plan for Poly devices: HP technical support, advance replacement of failed hardware with next business day delivery and software updates for the whole term.

Which product and for how long

The plan is tied to a specific product and its order code. A different model has a different plan code.

What the plan includes

• HP technical support by phone, chat, web and video call, and access to the Poly Online Support Center (tickets, knowledge base, product registration)

• Advance replacement of failed hardware: the replacement part ships before you return the failed unit, with next business day delivery (Monday to Friday)

• Freight for replacement parts paid by the manufacturer

• A 90-day warranty from shipment on the replacement part

• Software upgrades and updates at no extra charge, with access to the current and the previous release

• Ecosystem Cloud Partner Support and discounts on professional services

What the plan does not include

We list this on purpose, because it is a common source of misunderstanding when a fault is being resolved:

• Installation of software upgrades and of product enhancements, installation is done by the customer or their supplier

• Configuration support for the device

• On-site service, which is ordered separately for a fee

• Support in the local language from a certified partner, which is part of Poly+ Partner

Poly+ and Poly+ Partner

Poly+ is the plan in which technical support is provided directly by HP. It suits customers with their own IT team that handles cases with the manufacturer, and an installed base where the plan is simply extended.

Poly+ Partner is a separate order code, support is provided by a certified partner, with us in Czech. When the customer wants one point of contact for faults and communication without the manufacturer, choose Poly+ Partner. Its code for the same product is in the table above.

How it works in practice

After purchase a licence activation key arrives by email. The customer's administrator enters it in Poly Lens under Manage, Licensing, Activate a License and the licence appears under License Keys.

The device must be registered in Poly Lens, the cloud or the desktop application. For a device that cannot be registered, the serial number is provided instead.

When a fault occurs the replacement part ships in advance. The failed unit must be returned within 10 business days of receiving the replacement.

For devices the manufacturer classes as personal devices, advance replacement is available for at most three years, and only with continuous coverage.

Relation to the manufacturer warranty

The plan does not change the warranty term, the manufacturer sets it for each device. For its term it adds HP technical support, advance replacement and software updates to the warranty, and ordering a further term keeps them running after the warranty ends.

FAQ