Poly Voyager Free 20 — affordable wireless earbuds with a basic charging case. Three microphones per earbud, hybrid noise cancelling and four sizes of ear tips in the box.

In-ear stereo, four tip sizes

3 microphones per earbud

Hybrid ANC and transparency mode

Up to 12 hours of listening, 42 with the case

No BT700 adapter

One-year manufacturer warranty

Poly Voyager Free 20 ordering variants we carry
Order code	Colour	Case	BT700 adapter
946C3AA#ABB	black (this product)	basic charging case	not included

We carry the Voyager Free 20 range in a single order code. If the customer needs a touchscreen case, a BT700 adapter or a two-year warranty, the Voyager Free 60+ is the right product.

Key features

Three microphones per earbud, two in an array and a third for wind
AI noise reduction on the microphone side
Hybrid active noise cancelling and transparency mode
10 mm drivers with separate bandwidth for speech and for music
Up to 12 hours of listening, up to 42 hours with the charging case
Fast charge, 10 minutes gives 2 hours of listening
Four tip sizes in the box: XS, S, M and L

Overview

The entry model of the Voyager Free range

The Voyager Free 20 are affordable earbuds for users who need decent audio and occasional calls, not a professional calling device. Against the Free 60+ range they leave out the touchscreen case and the BT700 adapter, but they offer markedly longer listening and four tip sizes.

Three microphones, the third for wind

Each earbud has three noise-cancelling microphones. Two form a beamforming array for the voice, and the third activates in windy conditions. Wind is the single most common reason the far end cannot understand earbuds worn outdoors.

Battery life is the main strength

The earbuds alone manage up to 12 hours of listening with noise cancelling off and 8 hours with it on. With the charging case that is up to 42 and 28 hours respectively. Ten minutes of charging gives another two hours of listening. For earbuds in this price class that is above average.

Strengths and limits

Strengths

Long listening time, up to 42 hours with the case
Fast charge, 10 minutes for 2 hours of listening
Four tip sizes, including an XS the 60+ range does not have
The most affordable way to offer Poly earbuds with active noise cancelling

Limits and what to tell the customer

The warranty is one year, against two years on the other Poly ranges. In a corporate deployment that is a material difference.
No BT700 adapter in the box. The earbuds connect to a computer directly over Bluetooth, which is less steady for calls than going through the adapter.
We do not state platform certification for this code, unlike the Free 60+ range. For a corporate deployment with Teams or Zoom that is worth weighing.
For this range we do not state talk time, only listening time is available.

⚑ atlantis note

When to offer the Free 20 and when the Free 60+

The Free 20 is the choice where listening is the point and calls are a side use. As soon as the customer talks about calling from a computer, Teams or Zoom, we recommend the Free 60+ for the BT700 adapter, the certifications and the two-year warranty. The price difference pays back in a corporate deployment.

A one-year warranty is an argument for the service programme

On earbuds deployed in a company with a one-year warranty, the Poly+ Partner programme makes more sense than elsewhere. We are happy to confirm whether the programme is available for this particular code; on entry models it is not a given.

Four tip sizes, XS included

The box holds sizes XS, S, M and L. The Free 60+ range has no XS. For users who have never got in-ear buds to stay put, the Free 20 is worth trying for that reason alone.

Who they suit

Recommended deployment
Recommended use	wireless earbuds with hybrid noise cancelling and transparency mode for everyday use
Position in the portfolio	wireless Bluetooth earbuds for travel, the entry model of the Voyager Free range
How they differ from the Voyager Free 60+	the Free 20 has a basic case with no display, no BT700 adapter, no platform certification stated by us and a one-year warranty; it listens for longer and comes with four tip sizes

Good fit

Listening through the day, travel, occasional calls from a phone. Users whose main criteria are battery life and price, not corporate certification.

Check

Whether a one-year warranty is acceptable. Whether they will call from a computer, where the BT700 adapter is missing. Which platform they use. Whether the in-ear form suits them.

Consider another model

Voyager Free 60+ for corporate calling and a two-year warranty, Voyager Legend 50 for heavy calling on the move, the Voyager 4300 or Focus ranges for desk work.

The "Check" and "Consider another model" cards come from the experience of the atlantis team.

Platforms and connection

To a phone

Directly over Bluetooth 5.4

Up to eight devices can be paired. Profiles A2DP 1.3, AVRCP 1.6, AVCTP 1.4, AVDTP 1.3, GAVDP 1.3, SPP 1.2, RFCOMM 1.2 and HFP.

Bluetooth 5.4

To a computer

Without a BT700 adapter

No adapter is in the box and the earbuds connect to a computer directly. For frequent calling from a computer the Free 60+ range, which includes the adapter, is the better fit.

direct connection

Certifications

No certification stated

We do not claim any platform certification for this order code.

no certification stated

Supported operating systems: Windows 11, Windows 10, macOS, Android and iOS.

Battery and charging

Poly Voyager Free 20 battery life by mode
Mode	Earbuds alone	With the charging case
Listening with ANC off	up to 12 hours	up to 42 hours
Listening with ANC on	up to 8 hours	up to 28 hours
Fast charge	10 minutes for 2 hours of listening	—

Poly Voyager Free 20 charging
Earbud charge time	2 hours
Case charge time	3 hours
Charging method	USB-C to USB-C cable, included
Case dimensions and weight	2.72 × 1.96 × 1.14 in and 0.11 lb, that is approximately 69 × 50 × 29 mm and 50 g

Audio, microphones and controls

Poly Voyager Free 20 audio and microphones
Wearing style	in-ear stereo earbuds, tips in sizes XS, S, M and L
Number of microphones	3 per earbud, two in a beamforming array and a third for windy conditions
Noise cancelling	hybrid active noise cancelling, transparency mode, AI noise reduction
Speakers	10 mm drivers; 200 Hz to 6.8 kHz for speech, 20 Hz to 20 kHz for music
Wireless range	up to 30 m
Bluetooth	Core 5.4, up to 8 paired devices
Controls	power, pairing, answer and end call, mute, voice assistant, play and skip tracks, switching ANC and transparency, status check
Earbud dimensions and weight	0.70 × 0.94 × 0.82 in and 0.01 lb, that is approximately 18 × 24 × 21 mm and 5 g
Colour	black

What is in the box

Included

Wireless earbuds
Basic charging case
USB-C to USB-C charging cable
Ear tips in sizes XS, S, M and L
Quick start guide, safety guide and warranty card

Not included

The BT700 adapter, which the Voyager Free 60+ codes have
A 3.5 mm audio cable, which belongs to the Free 60+ case
The Poly+ Partner service programme

Order together

BT700 USB-C adapter786C5AA

For steadier calls from a computer. We will confirm compatibility with the Free 20.

BT700 USB-A adapter786C4AA

The same for a computer without a USB-C port.

Voyager Free 60 silicone tips8L5A0AA

We carry these for the 60 range. We will confirm compatibility before the order.

Poly+ Partner service programmeby model

With a one-year warranty it makes more sense than elsewhere; we will confirm availability.

Variants and products in the range

Poly wireless headsets and earbuds for travel
Model	Case	BT700 adapter	Warranty
Poly Voyager Free 20 ◂ this product	basic	no	one year
Poly Voyager Free 60+	with a touchscreen	yes, USB-C	two years
Poly Voyager Legend 50	charging, mono in-ear	yes, USB-C	two years
Poly Voyager Surround range	carrying, not charging	yes, USB-C	two years
Poly Voyager 4310 and 4320	travel pouch	yes, by code	two years
Poly Focus 625	travel pouch	yes, USB-C	two years

What to check before ordering and deploying

Warranty: one year; in a corporate deployment tell the customer up front
Calling from a computer: no BT700 adapter in the box, for frequent calling choose the Free 60+
Platform certification: We do not state it for this code, weigh it for Teams or Zoom
The in-ear form: it does not suit everyone; four sizes including XS are in the box
Consumables: we will confirm the compatibility of spare tips before the order
Management and training: registration in Poly Lens, switching ANC and transparency, so users actually use them

The atlantis team will help with every point. From a loan sample through choosing the right order code to bulk configuration in Poly Lens.

Management and services

Poly Lens: inventory, bulk settings, firmware updates and an overview of deployed earbuds
Poly+ Partner: local support in Czech or English from an experienced certified team, by phone, chat, web and video call, expedited device replacement with the manufacturer shipping the replacement part on the next business day and paying the freight, all under the programme terms and for its whole term, so care can continue after the manufacturer warranty ends
atlantis deployment: choosing the model to match the way people work, bulk configuration through Poly Lens, a loan sample to try and user training

Warranty

Standard one-year HP Poly limited warranty. That is shorter than on the other Poly ranges, where it is two years. Extended support with expedited device replacement is provided by the Poly+ Partner programme; we are happy to confirm its availability for this code.

Frequently asked questions

What is the difference between the Free 20 and the Free 60+?

The Free 60+ has a touchscreen charging case, a BT700 adapter in the box, platform certifications stated by HP and a two-year warranty. The Free 20 has a basic case, no adapter and a one-year warranty, but longer listening time and four tip sizes.

Do the earbuds work with a computer?

Yes, directly over Bluetooth. The BT700 adapter is not in the box though, and for frequent calling from a computer a connection through the adapter is steadier. In that case we recommend the Free 60+ range.

How long do they last on calls?

We do not claim a talk time figure for this range. Listening is up to 12 hours with noise cancelling off, and up to 42 hours with the case.

Are the earbuds certified for Microsoft Teams or Zoom?

We do not claim any platform certification for this order code. If it matters for the deployment we recommend the Free 60+ range, which carries platform certifications.

Why is the warranty only one year?

That applies to this order code, unlike the other Poly ranges with a two-year warranty. In a corporate deployment we recommend mentioning it to the customer up front and weighing the service programme.

Not sure what to choose?

We're happy to help you choose!

Every business day from 8:00 to 17:00