Poly SAVI 8420 OFFICE (S8420),W8220T/A,CB8421/A,-M
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Poly Savi 8400 Office — a wireless DECT headset with a desk base that links a computer, a desk phone and a mobile. Range up to 180 metres, up to 13 hours of talk time, and up to four headsets on a single base.
DECT 1880 to 1900 MHz
Range up to 180 m
Up to 13 hours of talk time
Computer, desk phone and mobile
Up to 4 headsets on one base
Microsoft Teams version
Order code | Model | Form | Platform |
|---|---|---|---|
8L5A7AA#ABB | 8410 Office | on-ear monaural | universal |
8L5A9AA#ABB | 8410 Office | on-ear monaural | Microsoft Teams |
8L5B2AA#ABB | 8420 Office | over-ear stereo | universal |
8L5B3AA#ABB | 8420 Office (this product) | over-ear stereo | Microsoft Teams |
C9EN9AA#ABB | 8445 Office | convertible | universal |
C9EN8AA#ABB | 8445-M Office | convertible | Microsoft Teams |
The desk base is part of every one of these codes; it is not ordered separately. The standalone base 8L569AA#ABB or 8L558AA#ABB is only for a second workplace or a replacement. Codes ending in #ABB are the European DECT version, the 1880 to 1900 MHz band.
Key features
A desk base that links a computer, a desk phone and a mobile
Range up to 180 metres, so the user can move around the building
Up to 13 hours of talk time on a single charge
Up to four headsets can be conferenced on one base
A noise-cancelling microphone with close conversation limiting
Hybrid active noise cancelling for playback
DECT security certification for confidential calls
Overview
One headset for three sources of calls
The Savi 8400 Office is built around its desk base. The base connects to a computer by USB cable, to a desk phone through a telephone interface and to a mobile over Bluetooth. The user wears one headset and switches between three sources of calls instead of swapping devices. In workplaces where the desk phone still lives alongside Teams, that is the main reason to buy it.
180 metres of range, and DECT rather than Bluetooth
DECT is a different technology from Bluetooth. Its range is far greater, up to 180 metres on this range, and it does not share the 2.4 GHz band with Wi-Fi, so it is steadier in densely covered offices. The price is that the headset is tied to its base and will not simply pair with any laptop.
Up to four headsets on one base
Up to four headsets can be connected to one base at once. For a short huddle at the desk, or for training a new colleague who listens in on a customer call, it is a practical feature that wired headsets do not offer.
Strengths and limits
Strengths
Computer, desk phone and mobile on one headset
Range up to 180 m, far more than Bluetooth headsets
DECT security certification, an argument for banks and the public sector
The base is in the box and is not ordered separately
Limits and what to tell the customer
The headset is tied to its base. It is not a device to take home and pair with a laptop. For hybrid work, the Bluetooth Voyager or Focus ranges are the right answer.
The order code decides the form and the platform, not a setting. See the variants table above.
The DECT band is regional. Codes
#ABBare European, 1880 to 1900 MHz. Units from the US market work in a different band and cannot be operated here.Spare parts do not carry over between generations. Charging cradles, batteries and ear cushions of the 8400 range are not interchangeable with the 8200 range.
⚑ atlantis note
Office is not the same as UC, the most common mix-up
The Savi line has two branches. Office has a desk base and connects a computer, a desk phone and a mobile. UC is for a computer only, through a USB adapter, and cannot do a desk phone. The names look alike and the prices differ, so they get confused. Ask whether the customer has desk phones and pick the branch from that.
Do not order the base twice
Each of these codes includes a desk base, a power adapter, a charging cradle and a telephone interface cable. The standalone base 8L569AA#ABB and 8L558AA#ABB only makes sense for a second workplace for the same user or to replace a damaged unit.
The 8200 and 8400 generations side by side
Both generations are in the price list. The 8400 is current; we recommend the 8200 only for an installed base, where the customer is adding units to existing bases. Spare parts do not carry over, so a mixed deployment means two sets of stock.
Who it suits
Recommended use | a wireless DECT headset with three-way connectivity, that is to a computer, a desk phone and a mobile, through one compatible base |
|---|---|
Position in the portfolio | wireless DECT headsets for the office and contact centres; the 8400 range is the current generation of the Office branch |
How it differs from the Savi UC branch | the Office branch has a desk base and handles a desk phone and a mobile; the UC branch connects only to a computer through a USB adapter |
Good fit
Workplaces with a desk phone next to the computer, contact centres, reception desks and operations where the user moves around the building during a call. Environments with a confidentiality requirement.
Check
Whether the customer really needs a desk phone; otherwise the UC branch or Bluetooth will do. The make of the desk phone, because of the connection method. The headset form. Whether it is the European DECT band.
Consider another model
Savi UC for a computer-only connection, Voyager 4310 or 4320 for Bluetooth and hybrid work, Mission for a wired solution, EncorePro for contact centres with a QD connector.
The "Check" and "Consider another model" cards come from the experience of the atlantis team.
What the base connects
Computer
By USB cable
Both a USB-A and a USB-C cable are in the box, so the base works with an older and a new computer without buying an adapter.
USB-A
USB-C
Desk phone
Through a telephone interface
A telephone interface cable with an RJ-11 connector is in the box. On many phones, answering a call also needs an EHS electronic hook switch, ordered separately by phone make.
RJ-11
EHS separately
Mobile phone
Bluetooth through the base
The mobile pairs with the base, not with the headset. The user gets calls from the computer, the desk phone and the mobile on one ear.
Bluetooth
The EHS electronic hook switch is not in the box. We are happy to pick the right type for the make of desk phone.
Range and battery life
Wireless technology | DECT, the 1880 to 1900 MHz band on the European |
|---|---|
Range | up to 180 m, that is 590 ft |
Battery life | up to 13 hours of talk time on a single charge |
Charging | by putting the headset in the charging cradle, which is in the box |
Headsets per base | up to 4 headsets conferenced at once |
Security | DECT security certification |
Audio and microphone
Wearing style | over-ear stereo, model 8420 Office |
|---|---|
Microphone | noise cancelling with close conversation limiting, so a colleague at the next desk is not picked up |
Noise cancelling for playback | hybrid active noise cancelling |
Headset connection | DECT to the base, Bluetooth to a mobile through the base |
Base connections | USB-A, USB-C and RJ-11 |
Colour | black |
What is in the box
Included
Wireless headset
Office desk base
Charging cradle
AC power adapter
A USB-A cable and a USB-C cable
Telephone interface cable
Not included
An EHS electronic hook switch, chosen by the make of desk phone
A spare battery, ear cushions and charging cradle
The Poly+ Partner service programme
Order together
EHS electronic hook switchby phone make
Without it, calls on the desk phone are answered by hand. We will pick the right type for the phone.
Savi 8410/8420 Office charging cradle8L573AA
A second cradle for another workplace; one is in the box.
Savi 8400/7400 Office desk base8L569AA#ABB
A spare or second base. The Microsoft Teams version is 8L558AA#ABB.
Poly+ Partner service programmeby model
Local support and expedited replacement; order it with the device.
Variants and products in the range
Range | Generation | What it connects | Intended for |
|---|---|---|---|
Savi 8400 Office ◂ this product | current | computer, desk phone, mobile | an office with a desk phone |
Savi 7400 Office | current | computer, desk phone, mobile | a more affordable version of the same |
Savi 8200 Office and UC | previous | by variant | adding to an installed base |
Savi 7300 Office and UC | previous | by variant | adding to an installed base |
Poly CS540A | end of life | desk phone only | older installations at phones |
Poly Voyager range | current | computer and mobile over Bluetooth | hybrid work away from the office |
What to check before ordering and deploying
Desk phone: if the customer does not have one, the UC branch or Bluetooth will do and saves money
Phone make: it decides the type of EHS electronic hook switch, which is ordered separately
Form and platform: monaural, stereo or convertible, universal version or Microsoft Teams
DECT band: for this market only the European
#ABBcodes; US units cannot be operated hereGeneration: the 8400 range for a new deployment, the 8200 only to add to existing bases
Management and training: registration in Poly Lens and switching between the three sources of calls, so users actually use them
The atlantis team will help with every point. From picking the EHS by phone make through a loan sample to bulk configuration in Poly Lens.
Management and services
Poly Lens: inventory, bulk settings, firmware updates and an overview of deployed headsets
Poly+ Partner: local support in Czech or English from an experienced certified team, by phone, chat, web and video call, expedited device replacement with the manufacturer shipping the replacement part on the next business day and paying the freight, all under the programme terms and for its whole term, so care can continue after the manufacturer warranty ends
atlantis deployment: choosing the model to match the way people work, picking the EHS by desk phone make, bulk configuration through Poly Lens and user training
Warranty
The standard HP Poly limited warranty. We are happy to confirm its length for this order code. Extended support with expedited device replacement is provided by the Poly+ Partner programme.
Frequently asked questions
What is the difference between the Office and UC branches?
The Office branch has a desk base and connects a computer, a desk phone and a mobile. The UC branch connects only to a computer through a USB adapter and cannot do a desk phone. It is the most common mix-up when ordering this range.
Is the desk base included?
Yes, on all six codes in this range. The standalone base 8L569AA#ABB or 8L558AA#ABB is ordered only as a second or replacement unit.
Why DECT rather than Bluetooth?
DECT has a far greater range, up to 180 metres on this range, and it does not share a band with Wi-Fi, so it is steadier in densely covered offices. The trade-off is that the headset is tied to its base and will not simply pair with someone else's laptop.
How many headsets can be conferenced on one base?
Up to four. It is useful for a short huddle at the desk, or for training a colleague who listens in on a customer call.
Do I need anything else for the desk phone?
The telephone interface cable is in the box. For answering calls automatically, most phones also need an EHS electronic hook switch, ordered separately by phone make. We are happy to pick the right type.
- Manufacturer
- Poly (Plantronics)
- Weight
- 0.6 kg
- Headset type
- Wireless
- Connector type
- RJ9, USB-A
- Structural design
- Binaural (for both ears)
- Way of wearing
- Head clip
- Speaker frequency range (Hz) - minimum
- 20
- Speaker frequency range (Hz) - maximum
- 20000
- Microphone type
- Microphone with active noise cancellation (Active NC)
- Microphone boom length
- Long
- Microphone arm mobility
- Rotates 270°
- Material of the earrings
- Leatherette earpad
- Compatibility
- Optimized for Microsoft
- Wireless technology
- DECT
- Range (m)
- 180
- Range from mobile phone (m)
- 30
- Range from computer (m)
- 180
- Talk time (in hours)
- 13
- Standby time (in hours)
- 50
- Charging time (in minutes)
- 180
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