Poly EncorePro 725 with a USB-A connector — the top tier of Poly corded contact centre headsets. The stereo configuration weighs 78 g. An extendable 120 to 145 mm boom, leatherette ear cushions and premium nylon composites.

USB-A connector, plugs in directly

Stereo, covers both ears

Weight 78 g

Extendable boom 120 to 145 mm

Leatherette ear cushions

Two-year manufacturer warranty

Poly EncorePro 700 ordering variants we offer
Order code	Model	Wearing	Connector	Extra in the box
8R708AA#ABB	HW710	monaural	QD	carrying case
8R707AA#ABB	720	stereo	QD	nothing
783N5AA	715, TAA version	monaural	USB-A	controls on the cable
783M6AA	725, TAA version (this product)	stereo	USB-A	controls on the cable

The 700 range is tuned strictly for the voice. The driver is smaller than on the 500 range, 28 mm against 30 mm, and the microphone band narrower, 100 Hz to 6.8 kHz. That is not an omission, it is deliberate: in a contact centre what matters is intelligibility, not music.

Key features

Extendable boom from 120 to 145 mm with 290 degrees of rotation
USB-A connector, the headset plugs straight into a computer, with call control on the cable
Leatherette ear cushions, easier to clean than the foam of the lower ranges
Premium nylon composites in the build
28 mm driver and a noise cancelling microphone, both tuned for the voice
The boom is routed clear of the agent's peripheral vision
SoundGuard hearing protection, sound limited below 118 dBA

Description

The top tier for contact centres

The EncorePro 700 is the summit of the Poly corded contact centre offering. Against the 500 range it adds an extendable boom that adapts to the shape of the face, leatherette ear cushions instead of foam, and a build of premium nylon composites. The boom is additionally routed so that it stays clear of the agent's peripheral vision, which in a full day at a monitor is a difference you notice only after a few hours.

Why it has a smaller driver than the cheaper range

It may look like a mistake, but it is not. The 700 range has a 28 mm driver against 30 mm on the 500 and a narrower microphone band, 100 Hz to 6.8 kHz against 20 Hz to 16 kHz. HP tunes this range strictly for the human voice. A narrower band means less noise and better intelligibility, because nothing that does not help the call is carried. It is not for music or system sounds, though, and that needs saying to the customer upfront.

Four codes, two branches

The HW710 and 720 have a QD connector and need an adapter or cable. The 715 and 725 have a USB-A connector, plug straight into a computer and carry call control on the cable. Code 8R708AA#ABB, that is the HW710, is the only one in the range with a carrying case in the box. Codes 715 and 725 are TAA versions.

Strengths and limits

Strengths

Extendable boom from 120 to 145 mm, adapting to the shape of the face
Leatherette ear cushions, easier to clean and better at shutting out the room
The boom is routed clear of the agent's peripheral vision
Premium nylon composites, a build made for years

Limits and what to tell the customer

The headset will not connect to a desk phone. The USB-A connector is meant for a computer, a phone needs the QD version with a cable.
The driver is smaller than on the 500 range, 28 mm against 30 mm, and the microphone band narrower. That is deliberate, but it is not for music.
The box holds the headset alone. In this range only code 8R708AA#ABB has a carrying case.
We do not state platform certification for the QD codes.

⚑ atlantis note

With this code you need not ask about the cable

This is the simpler half of the range. The headset plugs into USB and works, nothing is bought with it, and the cable carries a call control module. Watch the opposite case though: if the customer needs to connect a desk phone as well, this code cannot do it and the QD version with the matching cable is theirs.

The narrower band is an argument, not a shortcoming

When the customer compares specifications and sees that the more expensive 700 range has a smaller driver and a narrower band than the 500, it looks like a step back. Explain that the 700 is tuned strictly for the voice and that a narrower band means less carried noise. If the customer also listens to music or system sounds on the same headset, the 500 range with a USB connector is the better fit.

The extendable boom is worth demonstrating

On paper the difference between a fixed and an extendable boom is ten millimetres, but in practice it means an agent with a different face shape can still position the microphone. On larger deployments lend a unit to try, the argument sells better on the head than in a table.

Who it suits

Recommended deployment
Recommended use	a contact centre headset with excellent noise cancelling for accurate voice interactions and fewer repeats, with all-day comfort and built-in control
Position in the portfolio	corded contact centre headsets, EncorePro 700 range, the top of the three
How it differs from the 500 range	an extendable boom, leatherette ear cushions instead of foam and premium nylon composites; conversely it has a smaller driver and a narrower microphone band, because it is tuned strictly for the voice

Suitable

Key contact centre workplaces where call intelligibility is the main metric and the headset is worn all shift. Environments with higher hygiene demands, where leatherette cushions fit.

Verify

What the headset plugs into and pick the adapter or cable accordingly. Whether agents also listen to audio other than calls on the same headset, in which case the 500 range on USB fits better. Monaural or stereo. Whether the customer needs a carrying case.

Consider another model

EncorePro 500 for a wider band and four wearing styles, EncorePro 300 for a more affordable volume deployment, Savi 7300 for a wireless contact centre, Blackwire 3300 for an ordinary office.

The “Verify” and “Consider another model” cards come from the experience of the atlantis team.

What it connects and how

Computer

Directly by the USB-A connector

The headset plugs straight into the computer's port. No adapter and no extra cable is needed and the cable carries a call control module.

USB-A

no adapter

Desk phone

This code does not connect one

The USB-A connector is meant for a computer. A desk phone needs the QD version and a cable chosen by phone brand.

QD versions only

Computer and phone

Controls on the cable

The cable carries a control module for the call, that is answer and end, mute and volume. The QD version does not have it.

answer

mute

volume

The USB codes are optimised and certified in general for leading virtual meeting providers.

Connection and cable

Poly EncorePro 725 with USB-A connection
Item	Value	Note
Connector	USB-A	plugs in directly, no adapter needed
Cable length	218 cm	the whole run from the headset to the connector
Inline controls	answer and end, mute, volume	the QD codes do not have them
Supported systems	Windows 11, Windows 10 and macOS	for the USB versions

Audio and microphone

Poly EncorePro 725 audio and microphone
Wearing	stereo, model 725, covers both ears
Weight	78 g
Speaker	28 mm driver, bandwidth 150 Hz to 6.8 kHz, tuned for the voice
Microphone	noise cancelling, bandwidth 100 Hz to 6.8 kHz
Microphone boom	extendable, length 120 to 145 mm, 290 degrees of rotation, routed clear of peripheral vision
Ear cushions	leatherette, replaceable
Build	premium nylon composites
Hearing protection	SoundGuard, sound limited below 118 dBA
Controls	on the cable, call answer and end, mute and volume
Colour	black

What is in the box

In the box

Headset with a cable terminated in a USB-A connector

Not included

An adapter to another connector, the headset is fixed to USB-A
Carrying case, in this range only code 8R708AA#ABB, the HW710, has one in the box
Spare ear cushions, leatherette 85R27AA or foam 85R24AA
Poly+ Partner service programme

Order it with the headset

Poly Lensno order code

Firmware updates and headset settings, working directly on the USB codes.

Poly+ Partnerby model and term

Extended support with expedited replacement, ordered with the headset.

EncorePro HW700 leatherette ear cushions85R27AA

Two pieces including mounting plates, a consumable in all-day wearing.

EncorePro HW700 foam ear cushions85R24AA

Two pieces including mounting plates, an alternative to the leatherette ones.

Variants and products in the range

Poly corded contact centre headsets we offer
Range	Tier	What defines it	Purpose
EncorePro 300	entry	light build, QD and USB	volume deployment in a call centre
EncorePro 500	mid	aluminium joints, four wearing styles	shift work with an emphasis on service life
EncorePro 700 ◂ this product	top	extendable boom, leatherette cushions	key workplaces where intelligibility matters
Blackwire 3200 and 3300	office	USB, controls on the cable	an ordinary office, not a call centre
Savi 7300 Office	wireless	DECT with a desk base	a call centre without a cable

What to verify before ordering and deploying

Where calls are made from: this code serves a computer only, a desk phone needs the QD version
What is listened to on the headset: calls only, or other audio too, in which case the 500 range on USB fits better
Configuration: monaural when the agent needs to hear colleagues, stereo when the room needs shutting out
Carrying case: in this range only code 8R708AA#ABB has one in the box
Ear cushions: the 700 range has its own codes, 85R27AA leatherette and 85R24AA foam, not interchangeable with the lower ranges
TAA version: codes 783N5AA and 783M6AA are TAA, codes 8R707AA#ABB and 8R708AA#ABB are not

The atlantis team helps with every point. From picking the adapter by phone, through lending a sample to try, to supplying consumables.

Management and services

Poly Lens: on the USB codes inventory, bulk settings and firmware updates; the QD codes are managed through the attached adapter or switch
Poly+ Partner: local support from an experienced certified team in Czech, by phone, chat, web and video call, priority device replacement in which the manufacturer ships the replacement part the next business day and pays the shipping, all under the terms of the programme and for its whole validity, so care can continue even after the warranty ends
atlantis deployment: designing the headset plus adapter combination for the workplace, lending a sample, bulk configuration and training the agents

Warranty

Standard two-year limited HP Poly warranty. Extended support with expedited replacement is provided by the Poly+ Partner programme.

Frequently asked questions

Can I plug the headset straight into a computer?

Yes. This code ends in a USB-A connector, so it plugs in directly and needs nothing else. Only codes 8R707AA#ABB and 8R708AA#ABB with a QD connector need an adapter.

Why does the more expensive range have a smaller driver than the 500?

Because it is tuned strictly for the voice. A 28 mm driver and a microphone band of 100 Hz to 6.8 kHz mean less carried noise and better call intelligibility. For listening to music or system sounds the 500 range with a USB connector fits better.

What is the extendable boom for?

It lets the microphone-to-mouth distance be set between 120 and 145 mm, so an agent with a different face shape can adapt it too. The boom is additionally routed so that it stays clear of peripheral vision.

Is a carrying case in the box?

Not with this code, the box holds the headset alone. In the 700 range only code 8R708AA#ABB, the monaural HW710, has a carrying case.

Which ear cushions should I order?

The 700 range has its own codes, leatherette 85R27AA and foam 85R24AA, both in pairs including mounting plates. They are not interchangeable with the cushions of the lower EncorePro ranges.

Manufacturer: Poly (Plantronics)
Weight: 0.1 kg
Headset type: Cable
A headset designed for: Computer
Connector type: USB-A
Structural design: Binaural (for both ears)
Way of wearing: Head clip
Speaker frequency range (Hz) - minimum: 150
Speaker frequency range (Hz) - maximum: 6800
Microphone type: Directional microphone (Noise Canceling)
Microphone boom length: Long
Microphone arm mobility: Rotates 300°
Material of the earrings: Foam earpad
Compatibility: Universal Compatibility

Not sure what to choose?

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