Poly Edge E220 — a desk IP phone with a 2.8 inch colour display and Bluetooth. It draws power from PoE and is meant for workplaces with a network socket at the desk.

4 line keys, up to 16 SIP lines

2.8 inch colour IPS display

No Wi-Fi, wired network only

Bluetooth 5.0

PoE powered, no adapter in the box

One-year manufacturer warranty

Poly Edge E ordering variants we offer
Order code	Model	Line keys and lines	Display	Wi-Fi	Bluetooth
82M86AA	Edge E100	2 keys, up to 8 SIP lines	2.8"	no	no
82M87AA	Edge E220 (this product)	4 keys, up to 16 SIP lines	2.8"	no	yes
82M92AA	Edge E300	8 keys, up to 32 SIP lines	3.5"	no	no
82M88AA	Edge E320	8 keys, up to 32 SIP lines	3.5"	no	yes
82M89AA	Edge E350	8 keys, up to 32 SIP lines	3.5"	yes	yes
82M93AA	Edge E400	14 keys, up to 44 assignments	3.5" and 2.4"	no	no
82M90AA	Edge E450	14 keys, up to 44 assignments	3.5" and 2.4"	yes	yes
82M91AA	Edge E550	12 keys, up to 34 SIP lines	5"	yes	yes

The model number reads in tens. The first digit gives the tier and the number of keys, the second the wireless fit: zero means none, two means Bluetooth and five means both Wi-Fi and Bluetooth. The E400 and E450 have two displays, and the E100 and E220 include a wall mount kit in the box.

Key features

Four line keys with pagination, up to 16 registered SIP lines
Colour IPS display, 2.8 inch diagonal, 320 × 240 resolution
Wired network connection, this model has no Wi-Fi
Bluetooth 5.0 for a wireless headset or a paired mobile
Two gigabit RJ-45 ports, the phone can sit between the network and a computer
An RJ-9 connector and an EHS port for an electronic hook switch, plus USB-C
Powered from PoE class 3, drawing up to 13 W

Description

A phone for a desk with a network socket

This model joins the network by cable only, it has no Wi-Fi. For an ordinary office desk with a network socket that is the right choice, because the phone does not depend on the quality of the wireless network and draws its power from the same cable. Watch the power: the phone is designed for PoE and no adapter is in the box. If the customer needs a phone where there is no network socket, the models with Wi-Fi are the E350, E450 and E550.

How many lines the user sees without paging

This model has 4 with pagination, up to 16 registered SIP lines. With desk phones what decides it is not the total line count but how many the user sees at once without paging. An ordinary user is served by the eight keys of the E300 to E350, an assistant or switchboard operator by the two displays of the E400 and E450, or by the large display of the E550. So ask about the user's role, not about the number in the price list.

Three ways to connect a headset

The phone has an RJ-9 connector for a corded headset, an EHS port for a wireless DECT headset, and Bluetooth 5.0 for a wireless headset or a mobile. The hook switch needs the APP-51 adapter, which we carry under code 85Q60AA. Do not count on the USB-C port on this code as a headset port.

Strengths and limits

Strengths

A wired connection is steadier and cheaper than a wireless one
Bluetooth 5.0 for a wireless headset and for a mobile
Two gigabit ports, a computer can be daisy-chained through the phone
802.1X authentication, SRTP media encryption and management secured by TLS and HTTPS

Limits and what to tell the customer

No power adapter in the box. The phone is designed for PoE, and a wireless deployment needs a supply ordered with it.
The display and key count are the smallest in the range. For watching more lines the E300 and above are the models.
The phone sits in PoE class 4, so it is more demanding on the PoE switch budget than the E100 to E350.
The warranty is one year, shorter than the two years on most Poly headsets.

⚑ atlantis note

With phones, power is settled first, not last

The whole Edge E range ships without a power adapter and expects power over the network cable, that is PoE. Verify that the customer has a PoE switch and enough budget left on its ports. With the E400, E450 and E550, which sit in PoE class 4, that goes double. If there is no PoE, an adapter or an injector is needed and it is ordered separately.

When the customer wants a phone without a network socket

This model has no Wi-Fi. If the customer needs to put a phone where there is no network socket, offer a model with a trailing five, that is the E350, E450 or E550. The premium is worth it only where a socket genuinely cannot be run, typically listed buildings, hot desks and temporary workplaces.

Key count is about supervision, not line count

Customers tend to ask about the number of lines, but what decides it is how many they see without paging. Eight keys on the E300 to E350 is enough for a user. An assistant watching their manager's lines, or a switchboard operator, needs the E400 or E450 with two displays. Ask about the role, not the number.

Who it suits

Recommended deployment
Recommended use	the most versatile Poly phone, built for hot-desking or the home office, with the NoiseBlockAI and Acoustic Fence noise technologies
Position in the portfolio	desk IP phones, Edge E range, the mid-tier E300 class with both Wi-Fi and Bluetooth
How it differs from the other models in the range	it has four line keys and a 2.8 inch display plus Bluetooth 5.0; it has no Wi-Fi, and it includes a wall mount kit in the box

Suitable

Ordinary office workplaces with a network socket at the desk, where a dependable wired connection and power from a single cable are wanted.

Verify

Whether the customer has a PoE switch with budget left on the port. Whether there is a network socket at the desk, without which a Wi-Fi model is needed. How many lines the user must see without paging. Whether wall mounting is needed.

Consider another model

Edge E320 for a larger display and eight keys, Edge E350 with Wi-Fi where there is no network socket, Edge E450 for an assistant with two displays, Poly Rove for a DECT phone that moves around the building.

The “Verify” and “Consider another model” cards come from the experience of the atlantis team.

What the phone connects

Network and power

By two RJ-45 ports

The phone has two gigabit ports, so it can sit between the network socket and a computer. It draws power from PoE class 3, up to 13 W.

2× gigabit

PoE class 3

Wireless network

This model has no Wi-Fi

The phone connects by cable. For a wireless connection the E350, E450 or E550 is the model.

trailing-five models only

Headset

RJ-9, EHS or Bluetooth

A corded headset by RJ-9, a wireless DECT one through the EHS port with the APP-51 adapter, or a Bluetooth headset directly.

RJ-9

EHS

Bluetooth 5.0

Protocol: IETF SIP under RFC 3261 and companion RFCs. Supported codecs: G.711 A-law and μ-law, G.722, G.729AB, iLBC, OPUS and G.722.1.

Connectivity, network and security

Poly Edge E220 network and security
Network ports	2× RJ-45, 10/100/1000BASE-TX
Wireless network	not available on this model
Bluetooth	version 5.0
Power	PoE under IEEE 802.3af, class 3, drawing up to 13 W; no power adapter in the box
Network authentication	802.1X with EAPOL
Call encryption	SRTP
Management security	TLS, HTTPS for secure provisioning, digest authentication
Bulk deployment	Poly Zero Touch Provisioning, Poly Lens and Polycom Device Management Service
Operating temperature	0 to 40 °C

Display, lines and audio

Poly Edge E220 display, lines and audio
Line keys	4 with pagination, up to 16 registered SIP lines
Display	colour IPS LCD, 2.8 inch diagonal, 320 × 240 resolution
Noise reduction	the NoiseBlockAI and Acoustic Fence technologies
Codecs	G.711 A-law and μ-law, G.722, G.729AB, iLBC, OPUS and G.722.1
Headset connectors	1× RJ-9 and 1× EHS port for the optional APP-51 adapter
USB	1× USB 2.0 Type-C
Colour options	white and midnight blue
Wall mounting	possible, the wall mount kit is in the box

What is in the box

In the box

Phone
Handset with a coiled cord
Desk stand
Wall mount kit
CAT-5E network cable
Setup sheet

Not included

Power adapter, the phone is designed for PoE
PoE injector or power adapter, if the customer has no PoE switch
APP-51 EHS adapter for the electronic hook switch, code 85Q60AA
Headset
Poly+ Partner service programme

Order it with the phone

Wall mount kitin the box

This model has the mounting kit in the box, so nothing needs ordering with it.

APP-51 electronic hook switch85Q60AA

Required to connect a wireless DECT headset to the EHS port.

5 V, 3 A power adapter86H66AA

For the E100 to E450 where there is no PoE. The adapter is not in the phone box.

Poly Lensno order code

Bulk deployment, firmware updates and an overview of the phone estate, the basic tier is free.

Poly+ Partnerby model and term

Extended support with expedited replacement, ordered with the phone.

Variants and products in the range

Poly desk and conference phones we offer
Range	Type	What defines it	Purpose
Edge E ◂ this product	desk IP phone	eight models from 2 to 14 keys, Wi-Fi and Bluetooth by model	ordinary and demanding office workplaces
Poly CCX	desk IP phone with touch	touch display, Microsoft Teams versions	workplaces with touch operation
Poly Rove	DECT phone	a handset with a base station, IP65 rated	moving around a building, warehouse, production
Poly Trio 8300	conference phone	SIP, Wi-Fi, Bluetooth, 3.7 m pickup	medium meeting room
Poly Trio C60	conference phone	SIP, Wi-Fi, Bluetooth, DECT, a Teams version	larger meeting room

What to verify before ordering and deploying

PoE: does the customer have a PoE switch with budget left on the port, as no adapter is in the box
Network socket: this model needs one, without it order a Wi-Fi model, that is the E350, E450 or E550
Key count: ask about the user's role rather than the line count, an assistant needs the E400 or E450
Headset: corded over RJ-9, wireless DECT through EHS with the APP-51 adapter, Bluetooth directly
Wall mounting: on this model the kit is in the box
Bulk deployment: Poly Zero Touch Provisioning and Poly Lens, agree the configuration beforehand

The atlantis team helps with every point. From verifying the network and PoE, through choosing the model by the user's role, to bulk configuration and training.

Management and services

Poly Lens: inventory, bulk settings, firmware updates and an overview of the deployed phones; first deployment is served by Poly Zero Touch Provisioning
Poly+ Partner: local support from an experienced certified team in Czech, by phone, chat, web and video call, priority device replacement in which the manufacturer ships the replacement part the next business day and pays the shipping, all under the terms of the programme and for its whole validity, so care can continue even after the warranty ends
atlantis deployment: verifying the network and PoE, choosing the model by the user's role, bulk configuration through Poly Lens, connection to the PBX or cloud service and training the users

Warranty

Standard one-year limited HP Poly warranty. Extended support with expedited replacement is provided by the Poly+ Partner programme.

Frequently asked questions

Is a power adapter in the box?

No. The Poly Edge E220 is designed for power over Ethernet under IEEE 802.3af, class 3, drawing up to 13 W. Neither an adapter nor an injector is in the box and both are ordered separately.

How does it differ from the other Edge E models?

The Poly Edge E220: it has four line keys and a 2.8 inch display plus Bluetooth 5.0; it has no Wi-Fi, and it includes a wall mount kit in the box. A full overview of all eight order codes is in the variants table at the top of this page.

Can I connect a wireless headset to the phone?

Yes, in two ways. A Bluetooth headset pairs directly, while a DECT headset such as a Poly Savi connects by RJ-9 and needs the APP-51 EHS adapter for automatic call answering, which we carry under code 85Q60AA.

How many lines does the phone handle?

The Poly Edge E220 has eight line keys with pagination and supports up to 32 registered SIP lines. If the user must see more lines at once without paging, the E400 and E450 with two displays or the E550 with a five inch display are the models.

Can the phone be wall mounted?

Yes, and on this model the mounting kit is in the box, so nothing is bought with it. On the E300 to E550 the kit is ordered separately, by code 8F3R2AA or 8F3R3AA depending on the model.

Not sure what to choose?

We're happy to help you choose!

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