Poly CCX 400 — a desk phone with a 5 inch touch display and Android 12. This is the Microsoft Teams certified version. A wired network connection.

5 inch touch display, 720 × 1280

Microsoft Teams certified, up to 24 lines

No Wi-Fi or Bluetooth

Android 12

PoE 802.3af class 0, no adapter in the box

One-year manufacturer warranty

Poly CCX ordering variants we offer
Order code	Model	Platform	Display	Wi-Fi and Bluetooth	PoE power
848Z7AA#AC3	CCX 350	Microsoft Teams	2.8", no touch	no	802.3af, class 0
849A1AA#AC3	CCX 400	Open SIP	5" touch	no	802.3af, class 0
848Z8AA	CCX 400 (this product)	Microsoft Teams	5" touch	no	802.3af, class 0
82Z82AA	CCX 505	Open SIP	5" touch	yes	802.3af, class 0
82Z85AA	CCX 600	Open SIP	7" touch	yes	802.3at, class 4
82Z84AA	CCX 600	Microsoft Teams	7" touch	yes	802.3at, class 4

The platform is chosen by order code, not in the settings. Every model has a separate code for Open SIP and for Microsoft Teams. We carry the CCX 350 in the Teams version only, and it is the one model in the range without a touch display, being operated by keypad.

Key features

5 inch touch display at 720 × 1280 resolution with gesture support
Microsoft Teams certified, up to 24 registered SIP lines
A wired network connection, with neither Wi-Fi nor Bluetooth
Two gigabit RJ-45 ports, the phone can sit between the network and a computer
A USB 2.0 port, an RJ-9 connector and an EHS port
NoiseBlockAI noise reduction on speakerphone calls
Android 12, powered from PoE under IEEE 802.3af class 0

Description

A touch device, not a keypad with a screen

The CCX 600 is built as a touch device running Android 12, not as a conventional phone with buttons. The seven inch 1024 × 600 display is operated by gestures and is the largest in the CCX range. For a workplace where the user switches often between lines, contacts and the directory, that is a marked difference from a keypad phone. It is also why the phone is more demanding on power: it sits in PoE class 4, drawing up to 25 W.

The Microsoft Teams version, decided by the order code

This code is the version certified for Microsoft Teams, for deployments where calling runs through Teams Phone. The Open SIP version for registering to a PBX is a separate HP order code. So settle the platform before ordering, not at deployment.

Wi-Fi, Bluetooth and two USB ports

The CCX 505 and CCX 600 are the only models in the range with Wi-Fi on the 2.4 and 5 GHz bands and Bluetooth 4.2, so they manage without a network socket at the desk and pair a Bluetooth headset. They also have two USB ports, Type-A and Type-C. The CCX 400 has a single Type-A port and the CCX 350 a single Type-C port. A headset connects by RJ-9 or through the EHS port.

Strengths and limits

Strengths

The largest display in the range, 7 inches at 1024 × 600
A lower draw, PoE class 0 fits an older switch too
Two USB ports, Type-A and Type-C
802.1X authentication, SRTP media encryption and secure provisioning over HTTPS

Limits and what to tell the customer

No power adapter in the box. The phone needs 5 V and 15 W, which in our offering is code 89T06AA#ABB.
The power supply differs across the range. For this model it is code 89T06AA#ABB, the CCX 350 takes 86H66AA, the CCX 505 and 600 take 86P04AA#ABB.
No wall mount kit in the box, code 85W89AA for this model.
The platform is fixed by the order code. This code is Microsoft Teams certified and cannot be used on a SIP PBX.

⚑ atlantis note

Settle the platform before the model

With the CCX range the first question is the platform, not the display size. Microsoft Teams and Open SIP are separate order codes and getting it wrong means exchanging the goods. Ask what the phone will register to: a PBX or a SIP trunk means Open SIP, Teams Phone means the Teams version. We carry the CCX 350 in the Teams version only.

Power works differently on the CCX 600

The CCX 350, 400 and 505 sit in PoE class 0 drawing up to 13 W, the CCX 600 in class 4 drawing up to 25 W under the 802.3at standard. On an older switch that only does 802.3af the CCX 600 may not come up. Verify that beforehand. No model ships with a power adapter and they differ: for the CCX 350 it is code 86H66AA, for the CCX 400 code 89T06AA#ABB, for the CCX 505 and 600 code 86P04AA#ABB.

The CCX 350 is not a touch phone

The CCX range is sold as a touch range, but the CCX 350 has no touch display: it has a 2.8 inch colour screen and is operated by keypad. It also has no EHS port, so a wireless DECT headset with automatic answering cannot be attached. If the customer wants touch, the range starts at the CCX 400.

Who it suits

Recommended deployment
Recommended use	a business media phone with a touch display and NoiseBlockAI noise reduction on speakerphone calls
Position in the portfolio	desk IP phones, the CCX range with touch operation and Android, the top model of the range
How it differs from the other models in the range	it is the more affordable entry to the touch range; it has neither Wi-Fi nor Bluetooth, it has a single USB Type-A port and makes do with PoE class 0

Suitable

Workplaces where the user switches often between lines, contacts and the directory and will value a large touch display. Environments where calling runs through Microsoft Teams Phone.

Verify

What platform the phone will register to, Open SIP or Microsoft Teams. Whether the switch does PoE under 802.3at with 25 W of budget on the port. Whether wall mounting is needed. Whether the five inch display of the CCX 505 would do.

Consider another model

CCX 600 for Teams with a seven inch display and Wi-Fi, CCX 350 for an undemanding Teams deployment, Poly Edge E for a conventional keypad phone, Poly Rove for a DECT phone that moves around the building.

The “Verify” and “Consider another model” cards come from the experience of the atlantis team.

What the phone connects

Network and power

By two RJ-45 ports

The phone has two gigabit ports, so it can sit between the network socket and a computer. It draws power from PoE under 802.3af, class 0, up to 13 W.

2× gigabit

PoE 802.3af, class 0

Wireless network

This model has neither Wi-Fi nor Bluetooth

The phone connects by cable and pairs neither a Bluetooth headset nor a mobile. Wi-Fi and Bluetooth belong to the CCX 505 and CCX 600.

CCX 505 and 600 only

Headset

RJ-9, EHS, USB or Bluetooth

A corded headset by RJ-9, a wireless DECT one through the EHS port with an adapter, a USB headset in the Type-A or Type-C port, or a Bluetooth headset directly.

RJ-9

EHS

USB-A and USB-C

Platform for this order code: Microsoft Teams certified. Supported codecs: G.711 A-law and μ-law, G.722, G.722.1, G.729AB, iLBC and OPUS.

Connectivity, network and security

Poly CCX 400 network and security
Network ports	2× RJ-45, 10/100/1000BASE-TX
Wireless network	not available on this model
Bluetooth	not available on this model
Power	PoE under IEEE 802.3af, class 0, drawing up to 13 W; no power adapter in the box, the external supply is 5 V, 3 A, 15 W
USB ports	1× USB 2.0 Type-A
Network authentication	802.1X with EAPOL
Call encryption	SRTP
Management security	HTTPS for secure provisioning, digest authentication
Bulk deployment	Poly Zero Touch Provisioning, Polycom Device Management Service and the web UI at the phone's IP address
Operating temperature	0 to 40 °C

Display, lines and audio

Poly CCX 400 display, lines and audio
Display	colour LCD, 5 inch diagonal, 720 × 1280 resolution, touch with gesture support
Lines	up to 24 registered SIP lines
Platform	Microsoft Teams certified; the Open SIP version of this model is a separate order code
Operating system	Android 12
Noise reduction	NoiseBlockAI on speakerphone calls
Codecs	G.711 A-law and μ-law, G.722, G.722.1, G.729AB, iLBC and OPUS
Headset connectors	1× RJ-9 and 1× EHS port for an optional adapter
Wall mounting	possible, the 85W89AA kit is ordered separately

What is in the box

In the box

Phone
Handset with a coiled cord
Desk stand
CAT-5E network cable
Setup sheet

Not included

Power adapter, code 89T06AA#ABB for this model
Wall mount kit, code 85W89AA for this model
EHS adapter for the electronic hook switch
Headset
Poly+ Partner service programme

Order it with the phone

VVX and CCX 400 power adapter89T06AA#ABB

The phone ships without a supply. If the customer has no PoE, the adapter is required.

CCX 400 wall mount kit85W89AA

Not in the box. For the CCX 600 and 700 the code is 85W91AA.

Poly EagleEye Mini USB camera830B6AA

Carried in our price list for use with the CCX 600, including a mount and a USB cable.

Poly+ Partnerby model and term

Extended support with expedited replacement, ordered with the phone.

Variants and products in the range

Poly desk and conference phones we offer
Range	Type	What defines it	Purpose
Poly CCX ◂ this product	desk IP phone with touch	Android 12, touch display, Open SIP and Microsoft Teams versions	workplaces with touch operation
Poly Edge E	desk IP phone	eight models from 2 to 14 keys, conventional keypad operation	ordinary and demanding office workplaces
Poly Rove	DECT phone	a handset with a base station, IP65 rated	moving around a building, warehouse, production
Poly Trio 8300	conference phone	SIP, Wi-Fi, Bluetooth, 3.7 m pickup	medium meeting room
Poly Trio C60	conference phone	SIP, Wi-Fi, Bluetooth, DECT, a Teams version	larger meeting room

What to verify before ordering and deploying

Platform: this code is for Microsoft Teams, for a SIP PBX order the Open SIP version
PoE: this model needs 802.3at and 25 W of budget on the port, the rest of the range makes do with 13 W
Power adapter: not in the box, code 89T06AA#ABB for this model
Display size: seven inches on this model, five inches on the CCX 400 and 505
Wall mounting: the 85W89AA kit is not in the box
Bulk deployment: Poly Zero Touch Provisioning and Polycom Device Management Service, agree the configuration beforehand

The atlantis team helps with every point. From verifying the platform and PoE, through choosing the model by display size, to bulk configuration and training.

Management and services

Bulk management: Poly Zero Touch Provisioning for first deployment, Polycom Device Management Service for ongoing management and the web UI at the phone's IP address for individual changes
Poly+ Partner: local support from an experienced certified team in Czech, by phone, chat, web and video call, priority device replacement in which the manufacturer ships the replacement part the next business day and pays the shipping, all under the terms of the programme and for its whole validity, so care can continue even after the warranty ends
atlantis deployment: verifying the network and PoE, choosing the platform and model, bulk configuration, connection to the PBX or cloud service and training the users

Warranty

Standard one-year limited HP Poly warranty. Extended support with expedited replacement is provided by the Poly+ Partner programme.

Frequently asked questions

Is a power adapter in the box?

No. The Poly CCX 400 is designed for power over Ethernet under IEEE 802.3af, class 0, drawing up to 13 W. The external 5 V, 15 W supply is ordered separately, and in our offering it is code 89T06AA#ABB.

Can I switch the phone from Microsoft Teams to Open SIP?

We carry this code of the Poly CCX 400 as the Microsoft Teams certified version. So order the code for the target platform.

How does it differ from the other CCX models?

The Poly CCX 400: it is the more affordable entry to the touch range; it has neither Wi-Fi nor Bluetooth, it has a single USB Type-A port and makes do with PoE class 0. A full overview of all six order codes is in the variants table at the top of this page.

Can I connect a headset to the phone?

Yes, in several ways. A corded one by RJ-9, a wireless DECT one through the EHS port with an adapter, a USB headset in the Type-A or Type-C port, and a Bluetooth headset directly over Bluetooth 4.2.

Can the phone be wall mounted?

Yes, but the wall mount kit is ordered separately. For the Poly CCX 400 it is code 85W91AA and for the CCX 400 code 85W89AA. For the CCX 350 we carry no wall mount kit.

Not sure what to choose?

We're happy to help you choose!

Every business day from 8:00 to 17:00