Jabra Evolve 10, Evolve 20 and Evolve 20 SE — simple corded USB headsets for the office and the softphone, the Evolve 20 and 20 SE in a Microsoft Teams version and a universal UC version, mono and stereo, with an in-line control and busylight on the cable.

USB cable

Mono and stereo

MS and UC

Busylight on the control

Wideband microphone

2.15 m cable

Jabra Evolve 10, 20 and 20 SE order codes in our range
Order code	Variant	Version	Branch	Connector	Ear cushions
4999-823-169	Evolve 20, USB-C/A, MS Stereo	stereo	Microsoft Teams	USB-C/A	foam
4993-823-169	Evolve 20, USB-C/A, MS Mono	mono	Microsoft Teams	USB-C/A	foam
4999-829-269	Evolve 20, USB-C/A, UC Stereo	stereo	UC	USB-C/A	foam
4993-829-269	Evolve 20, USB-C/A, UC Mono	mono	UC	USB-C/A	foam
4999-823-369	Evolve 20 SE, USB-C/A, MS Stereo	stereo	Microsoft Teams	USB-C/A	leatherette
4993-823-369	Evolve 20 SE, USB-C/A, MS Mono	mono	Microsoft Teams	USB-C/A	leatherette
4999-829-469	Evolve 20 SE, USB-C/A, UC Stereo	stereo	UC	USB-C/A	leatherette
4993-829-469	Evolve 20 SE, USB-C/A, UC Mono	mono	UC	USB-C/A	leatherette
4993-823-389	Evolve 20 SE, USB-C, MS Mono	mono	Microsoft Teams	USB-C only	leatherette
2699-820-109	Evolve 10, USB-A Stereo (this product)	stereo	no distinction	USB-A	foam covered in leatherette

The version, the platform branch and the connector are fixed by the order code and cannot be changed afterwards. The Evolve 20 SE differs from the Evolve 20 only in its ear cushions, leatherette instead of foam. Code 4993-823-389 is the original USB-C-only reference, which the USB-C/A references replace. The Evolve 10 is a separate entry-level model, stereo with USB-A only.

Key features

Evolve 20 and 20 SE: 2.15 m cable in total, 95 cm to the control and 120 cm to the headset
Evolve 20 and 20 SE: wideband ECM microphone with a range of 100 Hz to 10 kHz
Evolve 20 and 20 SE: 28 mm speaker, speech 150 Hz to 7 kHz
Evolve 20 and 20 SE: weight stereo 132 g, mono 104 g
Evolve 10: 30 mm speaker, 1.9 m cable, weight 92 g
Evolve 10: more than 50 % recycled plastic, TCO certification

Description

An entry-level headset for the office and the softphone

The Jabra Evolve 20 and Evolve 20 SE are corded USB headsets with a headband, mono or stereo. On the cable they have a call control unit with an LED busylight that signals an incoming call and, on the Microsoft Teams variants, Teams notifications as well. The cable measures 2.15 m in total, 95 cm from the connector to the control and 120 cm from the control to the headset.

A Teams branch or a universal one

The Evolve 20 and 20 SE come in an MS variant for Microsoft Teams and a universal UC variant. The headsets carry Microsoft Teams certification depending on the variant, plus Alcatel-Lucent, Avaya, Cisco and Unify, and are managed through Jabra Direct and Jabra Xpress. The Evolve 20 SE differs from the Evolve 20 only in its ear cushions, leatherette instead of foam.

The Evolve 10 for simple workstations

The Jabra Evolve 10 is a separate entry-level model, stereo with a USB-A connector and a 1.9 m cable. It has one noise-cancelling microphone, 30 mm speakers and a USB control with volume and mute buttons. It is intended for a softphone, not for a desk phone or a mobile. The headset weighs 92 grams, 123 grams with the control, and contains more than 50 % recycled plastic.

Strengths and limits

Strengths

Variants for Microsoft Teams and universal UC, mono and stereo
Busylight on the control, so the room sees an incoming call too
Long 2.15 m cable on the Evolve 20 and 20 SE
The mono Evolve 20 weighs 104 grams

Limits and what to tell the customer

The MS or UC branch is fixed by the order code, not by a setting. Teams notifications on the LED are on the Microsoft Teams variant only.
The Evolve 10 is for a softphone only; it does not connect to a desk phone or a mobile.
The Evolve 10 is stereo with USB-A only. For laptops with USB-C only, the Evolve 20 is the right choice.
Code 4993-823-389 has USB-C only; it is the original reference.

⚑ atlantis note

How to read the Evolve 20 order code

In our range: 4993 is mono and 4999 stereo, 823 the MS variant and 829 the UC variant. The last three digits 169 and 269 mean the Evolve 20 with USB-C/A, 369 and 469 the Evolve 20 SE with USB-C/A, 389 the Evolve 20 SE with USB-C only. We will confirm exactly what is in the box of the USB-C/A variants at the order.

Foam or leatherette

The Evolve 20 has foam ear cushions and the Evolve 20 SE leatherette ones; otherwise the headsets are the same. We carry replacement foam cushions under code 14101-45 and leatherette ones under code 14101-46, both in packs of 10. A mixed deployment means two stock items.

The Evolve 10 is for softphones only

The Evolve 10 connects only to a computer with a softphone. If the user also needs a desk phone or a mobile, offer a different model. If the customer requires platform certification for the Evolve 10, check with us.

Who it suits

Recommended deployment
Recommended use	office and softphone, a fixed workstation connected by USB cable
Place in the portfolio	corded headsets for the office, entry-level models
How the Evolve 20 and 20 SE differ	only in the ear cushions, the Evolve 20 foam, the Evolve 20 SE leatherette

Good fit

Offices and shared workstations with a softphone, equipping whole teams with a simple corded headset, users with occasional calls.

Verify

Whether the customer runs Microsoft Teams, because of the code branch. Mono or stereo. What ports the computers have. Whether the user also needs a desk phone or a mobile, because of the Evolve 10.

Consider another model

The Evolve 30 II, Evolve2 30 SE, Evolve2 40 SE or Evolve2 50 from the corded office headsets. We will prepare a comparison with the Evolve 20 for the specific deployment.

The "Verify" and "Consider another model" cards come from the experience of the atlantis team.

Platforms and connection

Evolve 20 and 20 SE, MS

Microsoft Teams

The Microsoft Teams variant with Teams notifications on the control LED. USB-C/A connector, USB-C only on code 4993-823-389.

Microsoft Teams

USB-C/A

Evolve 20 and 20 SE, UC

Universal version

Alcatel-Lucent, Avaya, Cisco and Unify certification. USB-C/A connector.

USB-C/A

Evolve 10

Softphone over USB-A

Connection to a computer with a softphone, not to a desk phone or a mobile. TCO certification.

USB-A

softphone

Audio, microphone and controls

Jabra Evolve 20, 20 SE and Evolve 10 specifications
Evolve 20 and 20 SE build	headband, on-ear
Evolve 20 and 20 SE microphone	ECM, uni-directional, 100 Hz to 10 kHz, wideband
Evolve 20 and 20 SE speaker	28 mm, max. input 10 mW; music 20 Hz to 20 kHz, speech 150 Hz to 7 kHz
Evolve 20 and 20 SE control	USB call control unit on the cable with LED busylight
Evolve 20 and 20 SE cable	2.15 m in total, 95 cm and 120 cm
Evolve 20 and 20 SE weight	stereo 132 g, mono 104 g
Evolve 10 microphone	1× ECM, uni-directional, noise-cancelling, 150 Hz to 6.5 kHz
Evolve 10 speaker	30 mm; music 20 Hz to 20 kHz, speech 170 Hz to 6.5 kHz
Evolve 10 control and LED	volume and mute buttons; LED for firmware status and mute
Evolve 10 cable and weight	USB-A, 1.9 m; 92 g, 123 g with the control

What is in the box

In the box

Evolve 20 and 20 SE: headset, USB call control unit, user documentation
Evolve 10: headset, ear cushions, USB call control unit, declaration

Not included

Replacement ear cushions
A pouch, separately 14101-47

We will confirm exactly what is in the box of the USB-C/A variants at the order.

Order alongside

Evolve 20 foam ear cushions, 10 pieces14101-45

A consumable for the Evolve 20.

Evolve leatherette ear cushions, 10 pieces14101-46

A consumable for the Evolve 20 SE, also fits the Evolve 30, 30 II, 40 and 65.

Evolve neoprene pouch, 10 pieces14101-47

For the Evolve 20, 30, 40 and 65.

Variants and the product range

Jabra corded office headsets in our range
Range	Versions	Connectors	Branch
Jabra Evolve 20 and 20 SE ◂ this product	mono and stereo	USB-C/A, USB-C	MS and UC
Jabra Evolve 10 ◂ this product	stereo	USB-A	no distinction
Jabra Evolve 30 II	mono and stereo	USB-C/A, USB-C	MS and UC
Jabra Evolve2 30 SE	mono and stereo	USB-C/A, USB-A, USB-C	MS and UC
Jabra Evolve2 40 and 40 SE	mono and stereo	USB-C/A, USB-A, USB-C	MS and UC
Jabra Evolve2 50	mono and stereo	USB-C/A, USB-A, USB-C	MS and UC

What to check before ordering and deploying

Model: Evolve 20, Evolve 20 SE, or the entry-level Evolve 10
Version: mono or stereo, fixed by the order code
Platform branch: MS for Microsoft Teams, or UC; not changeable afterwards
Computer ports: USB-C/A, USB-C only on code 4993-823-389, USB-A only on the Evolve 10
USB-C/A box contents: we will confirm them at the order
Evolve 10: softphone only, not a desk phone or a mobile
Ear cushions: foam on the Evolve 20, leatherette on the Evolve 20 SE
Consumables: cushions 14101-45 or 14101-46, pouch 14101-47
Management: Evolve 20 and 20 SE through Jabra Direct and Jabra Xpress, see Management and services

The atlantis team will help with every point. With the Evolve 20 the usual questions are the MS or UC branch and the connector for the customer's computers. Both are settled fastest on a sample, which we will lend.

Management and services

Jabra Direct: the manufacturer's free application for Windows and macOS. It updates firmware, adjusts device settings such as sidetone or hearing protection, and handles call control in softphones.
Jabra Plus: cloud management of Jabra devices for IT, that is scheduled bulk firmware updates, configuration, status monitoring and inventory. Support and the scope of management differ by model, so check both with us for the specific device and deployment.

atlantis services for partners

atlantis is a direct importer and distributor, and we supply through a network of specialist partners. The services below are therefore offered to the partner, not to the end customer. The partner sets the scope, according to their own capacity and skills, from a consultation alone to taking on the whole deployment.

Before the decision: a consultation on the model and the order code and a comparison of the suitable variants. We base the recommendation on the user's role, because a contact centre agent, a manager on the move and a shared workstation each need a different headset. We arrange a sample to try so the customer can check comfort, audio and range before ordering for a whole team.
Deployment and configuration: bulk settings and management of the headsets, connection to the communication environment, and advice on linking third-party software and hardware.
Training and documentation: training prepared to match the user's role, plus preparation of the user documentation.
Service and support after the sale: our certified team in Czech, available to the partner throughout the equipment's life. We handle a warranty claim with the manufacturer on the partner's behalf.

Warranty

The standard Jabra warranty on this product is 2 years from the date of purchase.

Included

Manufacturer's warranty

At its discretion the manufacturer repairs or replaces a faulty unit, or refunds the purchase price. We handle the claim with the manufacturer on the partner's behalf.

2 years

Service plan

Jabra Care

It speeds up support and replacements under warranty, it does not extend the warranty. It comes in two levels, Advanced and Ultimate, which differ in support availability and replacement speed. It is bought for one year and requires registration.

Advanced

Ultimate

Take note

Wear parts

The warranty does not cover cables, ear cushions, head and neck bands, pouches, stands, power adapters and removable batteries. A part that stops working within 14 days of purchase is treated as faulty at purchase.

wear parts

14 days

FAQ

What is the difference between the Evolve 20 and the Evolve 20 SE?

The Jabra Evolve 20 and Evolve 20 SE differ only in their ear cushions. The Evolve 20 has foam, the Evolve 20 SE leatherette. The microphone, speaker, cable and control with busylight are the same.

What is the difference between the MS and UC variants?

The Jabra Evolve 20 and 20 SE in the MS variant are intended for Microsoft Teams and also show Teams notifications on the control LED. The UC variant is universal, with Alcatel-Lucent, Avaya, Cisco and Unify certification. The branch is fixed by the order code and cannot be changed afterwards.

Which connector does the headset have?

The Jabra Evolve 20 and 20 SE in our range come mainly with a USB-C/A connector, code 4993-823-389 with USB-C only. We will confirm exactly what is in the box of the USB-C/A variants at the order. The Evolve 10 has a USB-A connector.

Can the Evolve 10 connect to a desk phone or a mobile?

The Jabra Evolve 10 is intended for a softphone on a computer and does not connect to a desk phone or a mobile. For those cases offer a different model; we are happy to choose it with you.

How long is the cable?

The Jabra Evolve 20 and 20 SE have a 2.15 m cable in total, 95 cm from the connector to the control and 120 cm from the control to the headset. The Evolve 10 has a 1.9 m cable.

Which spare parts do we carry for the headsets?

The Jabra Evolve 20 takes foam ear cushions 14101-45 and the Evolve 20 SE leatherette ones 14101-46, both in packs of 10. We carry the neoprene pouch under code 14101-47, pack of 10.

Not sure what to choose?

We're happy to help you choose!

Every business day from 8:00 to 17:00