Jabra Engage 65 SE — a wireless DECT headset with a base that connects one USB device and one analogue desk phone at the same time, for contact centres and offices.

DECT with a base

1 USB and 1 analogue phone

Range up to 150 m

Up to 13 hours talk time

Up to 3× higher density

Busylight

Jabra Engage 65 SE order codes in our range
Order code	Manufacturer model	Wearing	Low Power	Range	Talk time
9659-553-111	Engage 65 SE Stereo	stereo	no	up to 150 m	up to 13 h
9659-553-111-1	Engage 65 SE Stereo, Low Power	stereo	yes	up to 150 m	up to 13 h
9653-553-111	Engage 65 SE Mono (this product)	mono	no	up to 150 m	up to 13 h
9653-553-111-1	Engage 65 SE Mono, Low Power	mono	yes	up to 150 m	up to 13 h
9655-553-111	Engage 65 SE Convertible	convertible	no	up to 100 m	up to 9 h

The codes differ in wearing style and, for stereo and mono, in Low Power versions with the -1 suffix. The convertible version has no Low Power version and a shorter range and battery life. All codes are EMEA versions with a base for a USB device and an analogue phone.

Key features

A base for two devices: one USB (softphone or USB desk phone) and one analogue phone
Range up to 150 metres on stereo and mono, up to 100 metres on the convertible version
Secure DECT level C and up to three times higher headset density
Up to 13 hours of talk time on stereo and mono, up to 9 hours on the convertible
Full charge within 90 minutes, 40 % in 30 minutes, 80 % in 60 minutes, emergency charging
Microphone boom rotating 270° on stereo and mono, 360° on the convertible

Description

Softphone and desk phone on one base

The Jabra Engage 65 SE is a professional DECT headset with a base for contact centres and offices. The base connects one USB device, that is a softphone or a USB desk phone, and one analogue phone at the same time. The desk phone connects with a phone cable to its headset port. A phone without that port is served by the GN1000 handset lifter, and remote call control by an optional Jabra EHS adapter.

Density and security for larger operations

The headset works with Secure DECT level C and allows up to three times higher headset density in one area. Capacity for NA and EU is 70 and 145 in wideband, 95 and 190 in narrowband. Up to three more headsets join a conference on one base, and all versions have a busylight.

Battery life and charging

Stereo and mono last up to 13 hours of talk time, the convertible up to 9 hours, both with the busylight off. A full charge takes up to 90 minutes, 30 minutes bring the battery to 40 % and 60 minutes to 80 %, and emergency charging is available. On stereo and mono the user can replace the Li-ion battery.

Strengths and limits

Strengths

Softphone and analogue phone at the same time on one base
Up to three times higher headset density for larger operations
User-replaceable battery on stereo and mono
Conference of up to four headsets on one base

Limits and what to tell the customer

The base does not connect a mobile over Bluetooth. For a mobile, the Engage 75 SE is intended.
Check Microsoft Teams certification with us; the codes are not split into MS and UC versions.
The convertible version offers less: range up to 100 metres, up to 9 hours of talk time, one microphone and no Microsoft Open Office.
Neither the EHS adapter nor the GN1000 lifter is in the box; both are chosen by phone.

⚑ atlantis note

How to read the code

The first group sets the wearing style: 9659 stereo, 9653 mono, 9655 convertible. The 553 group marks the Engage 65 SE, the -111 ending the EMEA version and the -1 suffix the Low Power version, which exists only for stereo and mono. Example: 9653-553-111-1 is mono in the Low Power version. Check with us which environment the Low Power version suits.

Desk phone, EHS and handset lifter

A phone with a headset port connects with the supplied phone cable. Remote call answering needs a Jabra EHS adapter for the phone model, and a phone without a headset port is served by the GN1000 mechanical handset lifter 1000-04. Send us the phone model and we will confirm the solution at the order.

Replacement base and power

We carry a replacement base for stereo and mono under code 14217-03; for the convertible version, check with us. The power supply is in the box, and the EMEA replacement is 14207-42.

Who it suits

Recommended deployment
Recommended use	contact centres and offices where the user works with a softphone and a desk phone
Place in the portfolio	wireless DECT headsets with a base for two devices
How it differs from the Engage 75 SE	the Engage 75 SE base connects up to five devices, 2 USB, 2 Bluetooth and 1 analogue phone; the Engage 65 SE connects 1 USB and 1 analogue phone

Good fit

A contact centre with many headsets in one area, workstations with a softphone and an analogue desk phone at once, and a user who leaves the desk during calls.

Verify

Any requirement for Microsoft Teams certification. The desk phone model, for the EHS or the GN1000 lifter. The number of headsets in one area and whether the Low Power version fits. Whether the user also needs a mobile.

Consider another model

The Engage 75 SE for a mobile over Bluetooth and two USB devices. The Engage 55 SE for computer work only, without a base. The Engage 45 SE for a desk phone only.

The "Verify" and "Consider another model" cards come from the experience of the atlantis team.

Platforms and connection

USB device

Softphone or USB phone

The base connects with the USB-C to USB-A cable in the box to a computer with a softphone or to a desk phone with USB.

1 USB device

Cable in the box

Analogue phone

Headset port or lifter

With the phone cable into the headset port, or through the GN1000 lifter on a phone without the port. Remote call control through an optional Jabra EHS adapter.

1 analogue phone

EHS optional

Platforms

Zoom, Google Meet and more

Stereo and mono: Zoom, Google Meet, Amazon Chime, Works With Chromebook and Microsoft Open Office. Convertible without Open Office. Check Microsoft Teams certification with us.

Zoom

Google Meet

Battery and charging

Jabra Engage 65 SE battery life and charging
Talk time, stereo and mono	up to 13 hours, busylight off
Talk time, convertible	up to 9 hours, busylight off
Full charge	within 90 minutes
Quick charge	40 % in 30 minutes, 80 % in 60 minutes
Emergency charging	yes
Battery	Li-ion, user-replaceable on stereo and mono, spare `14151-09`

Audio, range and build

Jabra Engage 65 SE audio, range and build
Microphones, stereo and mono	analogue MEMS and analogue ECM, 100 Hz to 10 kHz
Microphone, convertible	unidirectional ECM
Speaker	40 Hz to 16 kHz
Hearing protection	PeakStop, Jabra SafeTone 2.0, EU Noise at Work, G616
Microphone boom	270° stereo and mono, 360° convertible
DECT	Secure DECT level C
Range	up to 150 m stereo and mono, up to 100 m convertible
Density	up to 3× higher; NA/EU capacity wideband 70/145, narrowband 95/190
Conference	up to 3 more headsets on one base
Weight	stereo 83 g, mono 57 g

We will confirm the weight of the convertible version at the order.

What is in the box

In the box

Headset per the order code
Base and power supply
USB-C to USB-A cable
Phone cable
Documentation
On the convertible also a headband, an earhook and EarGels

Not included

Jabra EHS adapter
GN1000 handset lifter
Neckband, for mono separately 14121-37
Spare battery

Order alongside

Engage 65 SE replacement base14217-03

For stereo and mono, EMEA version.

Engage power supply, EMEA14207-42

Replacement base supply for the Czech Republic.

Engage Battery Pack14151-09

Spare battery for stereo and mono.

Engage stereo ear cushions, 1 pair14101-72

A consumable for stereo.

Engage stereo ear cushions, 5 pairs14101-60

Better value for larger deployments.

Engage mono ear cushion, 2 pcs14101-73

A consumable for mono.

Engage mono ear cushion, 10 pcs14101-61

Better value for larger deployments.

Engage Headband Pad, 5 pcs14121-34

Headband pad.

Engage Mono Neckband14121-37

Neckband for mono.

Engage Mono Headband14121-39

Headband for mono.

Variants and the product range

Jabra Engage headsets in our range
Range	Connection	Intended for
Jabra Engage 65 SE ◂ this product	DECT, base	1 USB device and 1 analogue phone
Jabra Engage 45 SE	DECT, base	desk phone
Jabra Engage 55 SE	DECT, Link 400 USB adapter	computer work without a base
Jabra Engage 75 SE	DECT, base	up to 5 devices, 2 USB, 2 Bluetooth and 1 analogue phone
Jabra Engage 50 II	corded USB	contact centres, three microphones
Jabra Engage 40	corded USB	contact centres, two microphones

What to check before ordering and deploying

Wearing style: stereo, mono or convertible, fixed by the order code
Low Power: stereo and mono only; check suitability for the customer's environment with us
Devices: the base connects 1 USB device and 1 analogue phone, no mobile
Desk phone: headset port, otherwise the GN1000 lifter 1000-04
EHS: a Jabra EHS adapter for the phone model, not in the box
Platform: check Microsoft Teams certification with us
Density: the number of headsets in one area; capacity differs by band
Convertible: up to 100 metres, up to 9 hours, no Microsoft Open Office
Replacement base:14217-03 for stereo and mono
Consumables: ear cushions and battery 14151-09 for stereo and mono

The atlantis team will help with every point. With the Engage 65 SE the usual questions are the connection to a specific desk phone and the number of headsets in one area. We settle both from the phone model and the workplace layout.

Management and services

Jabra Direct: the manufacturer's free application for Windows and macOS. It updates firmware, adjusts device settings such as sidetone or hearing protection, and handles call control in softphones.
Jabra Plus: cloud management of Jabra devices for IT, that is scheduled bulk firmware updates, configuration, status monitoring and inventory. Support and the scope of management differ by model, so check both with us for the specific device and deployment.

atlantis services for partners

atlantis is a direct importer and distributor, and we supply through a network of specialist partners. The services below are therefore offered to the partner, not to the end customer. The partner sets the scope, according to their own capacity and skills, from a consultation alone to taking on the whole deployment.

Before the decision: a consultation on the model and the order code and a comparison of the suitable variants. We base the recommendation on the user's role, because a contact centre agent, a manager on the move and a shared workstation each need a different headset. We arrange a sample to try so the customer can check comfort, audio and range before ordering for a whole team.
Deployment and configuration: bulk settings and management of the headsets, connection to the communication environment, and advice on linking third-party software and hardware.
Training and documentation: training prepared to match the user's role, plus preparation of the user documentation.
Service and support after the sale: our certified team in Czech, available to the partner throughout the equipment's life. We handle a warranty claim with the manufacturer on the partner's behalf.

Warranty

The standard Jabra warranty on this product is 2 years from the date of purchase.

Included

Manufacturer's warranty

At its discretion the manufacturer repairs or replaces a faulty unit, or refunds the purchase price. We handle the claim with the manufacturer on the partner's behalf.

2 years

Extension

Jabra Warranty+

It extends the warranty period, not its scope, and starts when the standard warranty ends. It is bought only together with the device, at the time of purchase, and cannot be ordered later. The customer receives an e-mail confirmation from the manufacturer listing the serial numbers.

at purchase only

Take note

Wear parts

The warranty does not cover cables, ear cushions, head and neck bands, pouches, stands, power adapters and removable batteries. A part that stops working within 14 days of purchase is treated as faulty at purchase.

wear parts

14 days

Warranty+ order codes by length of extension. 1 year 955X-39891. It is ordered in the same order as the device.

FAQ

What is the difference between the order codes?

The Jabra Engage 65 SE differs by wearing style, that is stereo, mono or convertible, and for stereo and mono by Low Power versions with the -1 suffix. The convertible version has a range of up to 100 metres and up to 9 hours of battery life, stereo and mono up to 150 metres and 13 hours.

What does the base connect?

The Jabra Engage 65 SE has a base for two devices at once: one USB, that is a softphone or a USB desk phone, and one analogue phone. It does not connect a mobile over Bluetooth; the Engage 75 SE is intended for that.

How do I connect it to a desk phone?

The Jabra Engage 65 SE connects with a phone cable to the headset port. A phone without that port is served by the GN1000 handset lifter, and remote call control by a Jabra EHS adapter for the phone model. Neither is in the box.

Is the headset certified for Microsoft Teams?

The Jabra Engage 65 SE in the stereo and mono versions carries Zoom, Google Meet, Amazon Chime, Works With Chromebook and Microsoft Open Office certifications. If the customer requires Microsoft Teams certification, check with us before ordering.

How many headsets can work in one area?

The Jabra Engage 65 SE allows up to three times higher headset density. Capacity for NA and EU is 70 and 145 in wideband, 95 and 190 in narrowband. We are happy to check the number for a specific workplace.

How long does the battery last?

The Jabra Engage 65 SE lasts up to 13 hours of talk time in the stereo and mono versions and up to 9 hours in the convertible, with the busylight off. A full charge takes up to 90 minutes, and emergency charging is available.

Not sure what to choose?

We're happy to help you choose!

Every business day from 8:00 to 17:00