HP Poly Mission 415 USB HS No localization
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Poly Mission 400 — a wired USB headset for everyday work at a computer, and the successor to the Blackwire range. One USB-C cable with a tethered USB-A adapter, a noise-cancelling microphone and a Microsoft Teams button on the inline control.
Wired USB headset
Noise-cancelling microphone
32 mm drivers, super wideband
Boom rotates through 290°
2 m cable, USB-C and USB-A
Two-year manufacturer warranty
Order code | Model | Ear cushions | Packaging |
|---|---|---|---|
C01A9AA#AC3 | 415, monaural | Classic foam | retail |
C01A9A6#AC3 | 415, monaural | Classic foam | bulk |
C01B2AA#AC3 | 415, monaural (this product) | leatherette | retail |
C01B2A6#AC3 | 415, monaural | leatherette | bulk |
C01B3AA#AC3 | 425, stereo | Classic foam | retail |
C01B3A6#AC3 | 425, stereo | Classic foam | bulk |
C01B6AA#AC3 | 425, stereo | leatherette | retail |
C01B6A6#AC3 | 425, stereo | leatherette | bulk |
Three axes, all decided by the order code. The 415 is monaural, the 425 stereo.Classic means foam ear cushions; the version without that word has leatherette. Codes ending in A6 are bulk packaging, that is without the retail box.
Key features
Wired USB-C connection with a tethered USB-A adapter
A noise-cancelling microphone with AI processing
32 mm drivers, 20 Hz to 20 kHz, super wideband audio
A boom microphone rotating through 290°, worn on either ear
An inline control with a Microsoft Teams button and an illuminated icon
Ear cushions chosen at the point of order, Classic foam or leatherette
Bulk packaging for large deployments, with identical contents
Overview
The successor to the Blackwire range
Mission is the new range of wired USB headsets that HP is putting in place of the Blackwire range. The 400 series is the entry level, that is a headset for ordinary work at a computer, calls in Teams and listening. It is not a contact centre device; for that HP has the EncorePro range.
One cable and both connectors
The headset has a single 2 metre cable ending in a USB-C connector. The USB-A adapter is tethered to it, so it cannot be lost, and the headset works with a laptop and with an older docking station without anything being added.
Foam or leatherette ear cushions
The 400 series comes with two kinds of ear cushion. Classic are foam, more breathable and lighter, suited where the headset is worn for a long time and in the warm. Leatherette blocks more ambient noise and wipes down more easily, which workplaces where the headset is shared between people will appreciate. The choice is made by the order code and cannot be changed later.
Strengths and limits
Strengths
The USB-A adapter is tethered to the cable and cannot be lost
No battery, no charging and no pairing
Bulk packaging for large deployments and less packaging waste
Two-year manufacturer warranty, longer than on Poly conferencing devices
Limits and what to tell the customer
The order code decides the model, the ear cushions and the packaging, not a setting, and the cushions cannot be changed to the other type later. See the variants table above.
The headset has no active noise cancelling. The cancelling works on the microphone side, that is for the far end. To cut the user off from the surroundings, the Mission 800 series is the one.
The 400 series has one microphone. The 600 series has two and the 800 series four, with progressively better noise reduction.
This range supports Windows 11, not Windows 10. Check this on older corporate computers.
⚑ atlantis note
Which code to order
Three things decide it, all at the point of order. Monaural or stereo, that is the 415 or the 425. The ear cushions, Classic foam or leatherette. And the packaging, retail or bulk. The headset itself is identical across all eight codes.
When bulk packaging makes sense
Bulk packaging, the codes ending in A6, is meant for large deployments where the customer does not take delivery of individual boxes. The contents are identical; only the retail box differs. The practical effect is less waste when unpacking a hundred units and simpler logistics. For single units into stock, stay with retail packaging.
Migrating from the Blackwire range
For customers with an installed Blackwire base, Mission is the direct successor. Watch the accessories though: ear cushions and spare parts of the Blackwire and Mission ranges are not interchangeable. During a gradual refresh, expect both ranges to coexist on site for a while and the spare-parts stock to double.
Who it suits
Recommended use | a wired USB headset with dependable clarity and all-day comfort, designed to help people stay focused |
|---|---|
Position in the portfolio | wired USB headsets; the Mission range as the successor to Blackwire, with the 400 series as the entry level |
How it differs from the Mission 600 series | the 400 series has one microphone and a fixed headband, the 600 series two microphones with noise reduction, an adjustable padded headband and memory foam ear cushions |
Good fit
Ordinary office work at a computer, calls in Teams, shared workstations and equipping staff in bulk. Anywhere nobody wants to deal with charging or pairing.
Check
Monaural or stereo, depending on whether the user should hear the surroundings. The cushion type, by environment and sharing. Whether bulk packaging fits. Operating system support on older computers.
Consider another model
Mission 600 for better noise reduction and comfort, Mission 800 for active noise cancelling, EncorePro for contact centres, Voyager 4310 or 4320 for wireless work.
The "Check" and "Consider another model" cards come from the experience of the atlantis team.
Platforms and certifications
Microsoft Teams
A button on the inline control
The inline control has a dedicated Microsoft Teams button with an illuminated icon. The headset comes in a single version; there is no separate Teams code in this range.
Microsoft Teams
Operating systems
Value
Windows 11, macOS, ChromeOS, Android and iOS. Windows 10 is not on the list for this range, unlike the older ranges.
Windows 11
macOS
ChromeOS
Audio
Super wideband
The Mission range supports super wideband audio, that is a wider voice band than ordinary telephony, provided the far end and the calling platform support it too.
super wideband
Connection and cable
Connector | USB-C, with a tethered USB-A adapter |
|---|---|
Cable length | 2 m |
Power | from the USB port; the headset has no battery |
Controls | microphone mute, volume, Microsoft Teams button, answer, ignore and end call |
Boom microphone | rotates through 290°, so the headset can be worn on either ear |
Audio and microphone
Wearing style | on-ear monaural, model 415 |
|---|---|
Microphone | one, noise cancelling with AI processing |
Microphone bandwidth | 50 Hz to 16 kHz |
Speakers | 32 mm drivers, 20 Hz to 20 kHz |
Noise cancelling | on the microphone side; this range has no active noise cancelling for playback |
Ear cushions | leatherette, on this order code |
Weight | 0.21 lb, that is approximately 95 g |
Colour | black |
What is in the box
Included
Wired headset
USB-C to USB-A adapter, tethered to the cable
Quick start guide
Warranty card and product notice
Not included
Spare ear cushions; we carry them for the older Blackwire range and will confirm compatibility with Mission
A carrying case, which is in the box of the Mission 800 series only
The Poly+ Partner service programme
Order together
USB-C to USB-A adapter85Q49AA
A spare adapter, should the tethered one be damaged.
MDA524 USB-C audio switch85Q24AA
For workplaces where the headset is switched between a computer and a desk phone.
Mission 600 or 800by model
A higher tier of the same range, where the customer needs better noise reduction.
Poly+ Partner service programmeby model
Local support and expedited replacement; order it with the device.
Variants and products in the range
Range | Microphones | Noise cancelling for playback | Intended for |
|---|---|---|---|
Poly Mission 400 ◂ this product | 1 | no | ordinary work at a computer |
Poly Mission 600 | 2, with noise reduction | no | all-day calling, greater comfort |
Poly Mission 800 | 4, with noise reduction | yes, active | noisy environments and demanding listening |
Poly Blackwire range | by model | no | the previous generation, installed base |
Poly EncorePro range | by model | no | contact centres, QD and USB forms |
Poly Voyager 4310 and 4320 | 2 | no | wireless work in the office |
What to check before ordering and deploying
Monaural or stereo: the 415 is monaural, the 425 stereo; it depends on whether the user should hear the surroundings
Ear cushions: Classic foam or leatherette, chosen by the code and not changed later
Packaging: bulk only for large deployments, retail for single units
Environment: in noisy operations consider the Mission 800 series with active noise cancelling
Operating system: Windows 11, check this on older corporate computers
Management: registration in Poly Lens and bulk firmware and profile settings
The atlantis team will help with every point. From a loan sample through choosing the right order code to bulk configuration in Poly Lens.
Management and services
Poly Lens: inventory, bulk settings, firmware updates and an overview of deployed headsets
Poly+ Partner: local support in Czech or English from an experienced certified team, by phone, chat, web and video call, expedited device replacement with the manufacturer shipping the replacement part on the next business day and paying the freight, all under the programme terms and for its whole term, so care can continue after the manufacturer warranty ends
atlantis deployment: choosing the model to match the way people work, bulk configuration through Poly Lens, a loan sample to try and user training
Warranty
Standard two-year HP Poly limited warranty. Extended support with expedited device replacement is provided by the Poly+ Partner programme.
Frequently asked questions
What does the Classic designation mean?
The ear cushions. Classic are foam; the version without that word has leatherette. The headset is otherwise the same. The cushion type is chosen by the order code and cannot be changed later.
What is different about the codes ending in A6?
They are bulk packaging for large deployments. The contents are identical; only the retail box differs, which shows in the packaged weight. For single units into stock we recommend retail packaging.
Is Mission the successor to the Blackwire range?
Yes, HP is putting the Mission range in place of Blackwire. Watch the accessories: ear cushions and spare parts of the two ranges are not interchangeable, so a gradual refresh creates two stock items.
Does the headset have active noise cancelling?
No. Noise cancelling works on the microphone side, so the far end hears the voice and not the surroundings. Active noise cancelling for playback arrives with the Mission 800 series.
Does the headset work on Windows 10?
This range supports Windows 11, macOS, ChromeOS, Android and iOS. Windows 10 is not on the list. We do not claim the headset fails to work, but for older corporate computers we recommend checking.
- Manufacturer
- Poly (Plantronics)
- Weight
- 0.1 kg
- Headset type
- Cable
No attachments available.
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